Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Wilson

Pewaukee,WI

Summary

Dynamic and results-driven professional with experience at Walmart, Chick-fil-A, and Amazon, excelling in customer service and team leadership. Proven ability to enhance team productivity and foster a collaborative environment. Skilled in schedule management and problem-solving, consistently achieving operational goals while ensuring a positive customer experience.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
06.2025 - Current

Contribute to a fast-paced fulfillment environment by accurately picking, packing, and preparing customer orders for shipment, while adhering to Amazon’s operational standards and safety protocols.
• Unload packages from machines and conveyors efficiently and safely to maintain steady workflow and prevent system delays.
• Utilize handheld scanners and inventory systems to track product movement and maintain accurate stock levels.
• Meet daily productivity and quality goals while maintaining efficiency in a high-volume setting.
• Assist in unloading inbound shipments, sorting packages, and organizing warehouse inventory.
• Follow detailed instructions to ensure orders are completed correctly and on time.
• Perform routine cleaning and maintenance of work areas to support a safe and organized workspace.
• Collaborate with team members and supervisors to resolve order discrepancies and improve workflow.
• Demonstrate reliability and flexibility by working varied shifts and supporting different warehouse functions as needed.

  • Consistently lifted materials weighing as much as 60 pounds.

Store Associate

Walmart
07.2024 - 06.2025
  • Collaborate with a dedicated team to deliver exceptional customer service in the deli department, ensuring a friendly, efficient shopping experience.
  • Maintain product knowledge to assist customers in selecting quality deli items and provide recommendations.
  • Consistently uphold Walmart's standards for cleanliness, organization, and safety within the deli area.
  • Prepare, slice, and package deli products with attention to detail, while ensuring proper food safety and hygiene protocols.
  • Handle customer inquiries and resolve concerns promptly, contributing to a positive shopping environment.
  • Efficiently manage inventory and restock deli items, ensuring the availability of fresh products at all times.
  • Train and mentor new team members, helping them acclimate to store policies and best practices.
  • Foster teamwork and collaboration to meet daily operational goals and maintain a high level of customer satisfaction.

Team Lead

Chick-fil-A
07.2020 - 07.2024
  • In my capacity as a Team Lead at Chick-fil-A, my duties include supporting the shift lead with daily tasks and ensuring the seamless functioning of the shift.
  • As a Team Lead, I assist in directing, nurturing, and coaching my coworkers to make sure we are maximizing our productivity and fostering a great work atmosphere.
  • Some of the tasks I assist my shift lead with, includes, but its not limited to, running breaks, identifying and solving bottlenecks, creating the set ups for shifts, coaching my team members, etc.
  • Furthermore, as we are the role models for the team, Team Leads also serve as new hires trainers.

Education

Associate of Science - Cybersecurity

Valencia College
Kissimmee, FL
05.2026

High School Diploma -

St. Cloud High School
St. Cloud, FL
05.2022

Skills

  • Schedule management
  • Diversity and inclusion
  • Verbal communication
  • Patience
  • Decision-making
  • Customer service
  • Problem-solving
  • Team leadership
  • Crisis management
  • Team development
  • Unloading skills
  • Creativity
  • Reliability
  • Multi-tasking
  • Collaboration
  • Leadership
  • Security analysis
  • Order picking and processing
  • Inventory counting
  • Quantity calculations
  • Labeling and boxing
  • Merchandise staging
  • Product verification

Timeline

Warehouse Associate

Amazon
06.2025 - Current

Store Associate

Walmart
07.2024 - 06.2025

Team Lead

Chick-fil-A
07.2020 - 07.2024

Associate of Science - Cybersecurity

Valencia College

High School Diploma -

St. Cloud High School