Kaitlyn Wood
Fayetteville,NC
Summary
Highly-motivated disaster case manager looking to apply knowledge and abilities to make a positive impact on community recovery times. Organized, attentive and motivated to strengthen structures and improve program quality in order to maximize applicant satisfaction. Proficient in handling all aspects of disaster response and crisis management.
Overview
6
6
years of professional experience
Work History
Rebuild NC Case Manager
NCORR
Remote, NC
06.2022 - Current
- Developed and implemented disaster case management plans for individuals and families affected by disasters.
- Verified eligibility criteria for various programs according to established guidelines.
- Compiled reports on the progress of client cases for management review.
- Collaborated with team members from multiple disciplines to ensure successful implementation of case management plan objectives.
- Monitored client cases throughout the entire disaster recovery process.
- Participated in regular training sessions on topics related to disaster case management best practices.
- Implemented CDBG-DR policies, and FEMA and disaster recovery laws and rules.
- Recorded detailed logs of every phone conversation, email, and text message.
- Maintained timely communication with over 100 applicants at a time
NC HOPE Deputy Supervisor/Specialist
Legal Aid of North Carolina & NCORR
Remote, IN
01.2021 - 06.2022
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Monitored case management staff performance and provided guidance and feedback on a regular basis.
- Created new reports in the team’s dashboard to monitor team productivity.
- Frequently coordinated efforts with compliance, finance, and other departments within the program.
- Lead weekly meetings to review policy updates and to review current policy for any necessary changes.
- Reviewed files managed by the team to ensure they were processed accurately.
Administrative Assistant
Rebecca F. Person, PLLC
Fayetteville, NC
05.2020 - 10.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Performed background property research including locating deeds, performing SOS searches for companies, and locating and printing property tax information.
Academic Tutor
East Carolina University
Greenville, NC
01.2019 - 03.2020
- Conducted individual and group tutoring sessions for students from diverse backgrounds.
- Developed lesson plans, activities, and assignments to help reinforce concepts taught in class.
- Presented in front of classes ranging from 25 students to 225 students.
- Collaborated with faculty members to develop appropriate learning objectives for each tutoring session.
- Mentored new tutors and coached on successful tutoring strategies.
- Created and implemented individual lesson plans based on student learning styles.
Education
BA / Anthropology -
East Carolina University
01.2020
Skills
- Case Management
- Client Advocacy
- Performance Tracking
- Needs Assessment
- Records Management
- Emotional Awareness
- Email and Telephone Etiquette
- Organization and Multitasking
- Documentation Proficiency
- MS Office
- Conflict Resolution
- Staff Management
- Positive Attitude
- Salesforce, Softpro, and HUD Software
Accomplishments
- Awarded Chancellor’s or Dean’s list every semester during college career.
- Graduated Summa Cum Laude.
Timeline
Rebuild NC Case Manager
NCORR
06.2022 - Current
NC HOPE Deputy Supervisor/Specialist
Legal Aid of North Carolina & NCORR
01.2021 - 06.2022
Administrative Assistant
Rebecca F. Person, PLLC
05.2020 - 10.2020
Academic Tutor
East Carolina University
01.2019 - 03.2020
BA / Anthropology -
East Carolina University
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