Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Wright

Kaitlyn Wright

Minneapolis,MN

Summary

I am a recent University of Florida graduate with over 7 years of experience in Customer Service and over 5 years of experience in Management or Supervision. Recently relocated to Minneapolis, MN and I'm passionate about creating impactful solutions, team building, and mental health.

Overview

11
11
years of professional experience

Work History

Mental Health Technician/ ADL Specialist

Andrew Residence
Minneapolis , Minnesota
12.2024 - Current

• Administer medications under the supervision of medical staff and ensure accurate documentation.

• Respond promptly to emergency situations and assist with de-escalation techniques when necessary.

• Document patient progress and behaviors in electronic health records (EHR) or paper-based systems.

• Ensure patients' privacy and confidentiality in compliance with HIPAA regulations.

• Perform daily rounds to check patient safety and well-being, intervening as needed

• Provide direct care to patients with mental health disorders, ensuring a safe and therapeutic environment.

• Assist in the implementation of individualized treatment plans, working closely with clinicians and healthcare teams

• Assist patients with personal hygiene tasks, including bathing, grooming, dressing, and toileting.

• Support patients with mobility needs, providing assistance with transfers, walking, and positioning.

• Promote independence by encouraging patients to perform activities of daily living to the best of their abilities.

• Develop personalized ADL training plans to help patients regain or maintain functional independence.

• Monitor and document patient progress in ADLs.

• Educate patients and families on techniques to improve self-care and enhance quality of life.

Restaurant Staff

Loews Hotels & Co
Minneapolis, MN
06.2024 - 10.2024
  • Managed incoming calls during busy shifts.
  • Informed patrons of establishment specials and promotions.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phones promptly to record and confirm reservations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Production Worker/ Supervisor

Zeno's Boardwalk Sweet Shop
12.2021 - 04.2024
  • Develop and implement procedures to improve production efficiency and reduce waste
  • Ensure adherence to health and safety regulations in the production process
  • Develop and implement training programs for new employees to ensure a smooth onboarding process and reduce turnover
  • Implement quality control measures to ensure the production of high-quality sweets
  • Manage inventory levels and ordering of raw materials to ensure uninterrupted production process
  • Occasional customer service duties and sales

Academy Trainer

Walmart
09.2019 - 12.2021
  • Develop and deliver training programs to ensure consistent and effective execution of company policies and procedures
  • Create and implement innovative training strategies to enhance employee development and improve overall store performance
  • Conduct regular performance evaluations for employees to identify areas of improvement and provide constructive feedback to enhance their skills and performance
  • Coordinate with store managers to identify specific training needs and develop customized training programs for different departments within the store
  • Keep up-to-date with industry trends and best practices in training and development to ensure Walmart's training programs are innovative and effective
  • Ensured customer experience was top tier and the store ran properly

Gift Shop Employee

Marine Science Center
12.2016 - 05.2019
  • Develop and implement creative marketing strategies to increase sales and attract more customers to the gift shop
  • Assist in the execution of educational programs and workshops related to marine science and conservation
  • Collaborate with the marine science team to develop merchandise and products that promote environmental awareness and conservation
  • Collaborate with the marine science center team to create a captivating and informative gift shop display that showcases the unique marine life and research conducted at the center

Child Care Center

Windham Mountain Resort
09.2014 - 01.2016
  • Develop and implement a comprehensive child care program that promotes the well-being and development of children in a safe and nurturing environment
  • Develop and maintain positive relationships with children and parents
  • Create a schedule of daily activities and ensure that children are engaged and entertained throughout the day
  • Coordinate with the ski resort to create a seamless experience for children participating in the child care program, ensuring a smooth transition between skiing and child care activities

Education

CNA And TMA Certification - Health Sciences

HeartCert
Minneapolis, MN
02-2025

Bachelor of Arts - PSYCHOLOGY

University of Florida
Gainesville, FL
12.2024

High School Diploma -

Atlantic High School
05.2019

Skills

  • Schedules
  • Policies & Procedures
  • New Hire Training
  • Customer Development
  • Inventory Management
  • Management Training Programs
  • Strong teamwork
  • Reliability and punctuality
  • Cash handling proficiency
  • Time management
  • Customer relationship management (CRM)
  • Coaching and mentoring
  • Staff development

Timeline

Mental Health Technician/ ADL Specialist

Andrew Residence
12.2024 - Current

Restaurant Staff

Loews Hotels & Co
06.2024 - 10.2024

Production Worker/ Supervisor

Zeno's Boardwalk Sweet Shop
12.2021 - 04.2024

Academy Trainer

Walmart
09.2019 - 12.2021

Gift Shop Employee

Marine Science Center
12.2016 - 05.2019

Child Care Center

Windham Mountain Resort
09.2014 - 01.2016

CNA And TMA Certification - Health Sciences

HeartCert

Bachelor of Arts - PSYCHOLOGY

University of Florida

High School Diploma -

Atlantic High School
Kaitlyn Wright