Kaitlyn Yakkey
Hamburg,NJ
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
5
5
years of professional experience
Work History
Personal Banker
Lakeland Bank
04.2023 - Current
- Worked closely with management to strategize sales techniques to increase branch production and sales.
- Assisted customers with opening up or closing accounts, completing loan applications.
- Cross-sold bank products and services to meet customer needs and provided options.
- Promoted financial products by maintaining excellent service.
- Networked to increase client base and encourage existing clients to expand financial relationships.
Assistant Manager
Goodfella's Pizzeria And Restaurant
Matamoras, PA
02.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor Of Science - Business Administration And Management
Kean University
Union, NJ12.2023
Associates - Liberal Arts
Sussex County Community College
Newton, NJ06.2021
Future Endeavors - Masters Accounting
CAP Accounting
Skills
- Upselling
- Issues Resolution
- Customer Service
- Interpersonal Skills
- Customer Satisfaction
- Cross-Selling and Upselling
- Opportunity Identification
- Attention to Detail
Timeline
Personal Banker
Lakeland Bank
04.2023 - Current
Assistant Manager
Goodfella's Pizzeria And Restaurant
02.2019 - Current
Bachelor Of Science - Business Administration And Management
Kean University
Associates - Liberal Arts
Sussex County Community College
Future Endeavors - Masters Accounting
CAP Accounting
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