Kaitlyn Yoder
Canton,OH
Summary
Diligent and detail-oriented customer service professional with experience in rental success management and social service assistance. Proven track record of delivering exceptional customer service, handling high volumes of calls and emails, and building strong client relationships. Expertise in maintaining comprehensive product knowledge, resolving customer complaints, and ensuring overall customer satisfaction. Proficient in culinary arts with hands-on experience in kitchen operations management.
Overview
10
10
years of professional experience
Work History
Rental Success Manager
Porchlight Rental Service
10.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above 90%
Social Service Assistant
Freedom House
03.2019 - 10.2021
- Assisted social workers in conducting client assessments and developing personalized care plans
- Provided emotional support and counseling to individuals facing challenging life circumstances and experiencing homelessness
- Collaborated with community organizations to connect clients with necessary resources such as housing, healthcare, and employment opportunities
- Coordinated transportation services for clients who required assistance getting to appointments or accessing community resources
- Liaised between clients and government agencies to facilitate access to benefits programs (e.g., SNAP)
Line Cook/Prep Cook
3 Palms Pizzeria
07.2017 - 12.2019
- Prepared and cooked a variety of pizzas, ensuring high quality and consistency in taste
- Operated pizza ovens, grills, and other cooking equipment with precision and safety
- Managed multiple orders simultaneously during peak hours without compromising on quality or timeliness
- Closely monitored oven temperatures to ensure pizzas were baked evenly every time
Pastry Cook
Pistacia Vera
02.2017 - 07.2017
- Prepared and baked a variety of pastries, including cakes, cookies, pies, and breads
- Followed recipes and production schedules to ensure consistent quality and timely delivery of pastry items
- Operated commercial kitchen equipment such as mixers, ovens, dough sheeters, and pastry molds
- Decorated pastries using various techniques such as piping icing or frosting, garnishing with fruits or nuts, or creating intricate designs
- Managed multiple tasks simultaneously in a fast-paced kitchen environment while maintaining attention to detail
Sous Chef
Forno Kitchen and Bar
12.2016 - 02.2017
- Assisted head chef in menu planning, recipe development, and food preparation for a high-volume restaurant
- Managed a team of 15 line cooks and kitchen staff, ensuring efficient workflow and adherence to quality standards
- Collaborated with suppliers to source fresh ingredients and maintain inventory levels, resulting in consistent availability of key ingredients
- Trained new kitchen staff on proper food handling procedures, cooking techniques, and safety protocols
- Oversaw food plating presentation to ensure visually appealing dishes that met customer expectations
- Participated in regular meetings with management to discuss menu changes, operational improvements, and cost-saving strategies
Head Chef
Short North Pint House
06.2016 - 12.2016
- Led a team of 15 culinary professionals in the preparation and execution of high-quality dishes for a busy restaurant
- Maintained strict quality control standards, ensuring all dishes were prepared to meet or exceed customer expectations
- Collaborated with suppliers to source fresh and high-quality ingredients while negotiating favorable pricing agreements
- Trained kitchen staff on proper food handling procedures, maintaining a safe and sanitary work environment at all times
- Managed inventory levels, conducting regular audits to monitor stock levels and prevent shortages or overstocking
- Oversaw the scheduling of kitchen staff, ensuring adequate coverage during peak hours while controlling labor costs
- Participated in menu planning meetings with management team to discuss upcoming promotions or special events
Line Cook
Forno Kitchen and Bar
01.2015 - 06.2016
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
- Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
- Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
- Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
Education
Associate's degree - Culinary Arts
BRADFORD CULINARY SCHOOL
Columbus, OH01.2015
Skills
- Customer service
- Conflict resolution
- Account management
- Time management
- Attention to detail
- Customer relationship management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Rental Success Manager
Porchlight Rental Service
10.2021 - Current
Social Service Assistant
Freedom House
03.2019 - 10.2021
Line Cook/Prep Cook
3 Palms Pizzeria
07.2017 - 12.2019
Pastry Cook
Pistacia Vera
02.2017 - 07.2017
Sous Chef
Forno Kitchen and Bar
12.2016 - 02.2017
Head Chef
Short North Pint House
06.2016 - 12.2016
Line Cook
Forno Kitchen and Bar
01.2015 - 06.2016
Associate's degree - Culinary Arts
BRADFORD CULINARY SCHOOL
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