Kaitlyne Nash
Lincoln,NE
Summary
Dedicated professional with over 10 years of demonstrated strengths in customer service, time management and quality assurance. Efficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Data Specialist
NRC Health
11.2020 - Current
- Conducted customer check-ins and reviews to assess customer satisfaction and identify opportunities for improvement.
- Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.
- Executed customer onboarding and training to ensure a smooth transition and successful integration of new customers.
- Provided continual support and proactive suggestions to our customers' organizations, including product, tech and marketing to establish a clear understanding of the benefits our platform brings to each department.
Implementation Specialist
NRC Health
09.2017 - 11.2020
- Ensured each customer experience was exceptional while leading new and existing clients through technical implementation process.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Communicated internally and externally to ensure successful and timely project configuration.
- Responsible for documenting and communication of project status, data requirements and logistical issues with customers.
Funds Transfer Specialist
American National Bank
09.2015 - 09.2017
- Identified and reported all suspicious activity to meet compliance regulations and avoid compromising the integrity of the customers.
- Maintained a strong working knowledge of all wire procedures and compliance regulations.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Bachelor of Arts - Communications
University of Pittsburgh
Johnstown, Lincoln, PA04.2012
Skills
- Project Organization
- Data Integrity
- Critical Thinking
- Time Management
- Computer Proficiency
- Customer Service
- Quality Assurance
- Relationship Building
- Detail Oriented
- Issue Resolution
Timeline
Data Specialist
NRC Health
11.2020 - Current
Implementation Specialist
NRC Health
09.2017 - 11.2020
Funds Transfer Specialist
American National Bank
09.2015 - 09.2017
Bachelor of Arts - Communications
University of Pittsburgh
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