Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaitlyn M. Burgess

Cary,NC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Exercise Specialist

Triangle Heart Associates
01.2023 - 03.2023
  • Analyzed data using SaaS tools such as
  • Epic, Preventice Solutions and HScribe, the latter two being net new skills learned in less than 2 months
  • Tested and verified new devices using strict set of protocols, including programming, resetting, and downloading new firmware, ensuring 100% success rate with data capture
  • Coached and demonstrated proper exercise techniques, achieving commendations for motivational approach to fitness
  • Assessed fitness levels before and after completion of individualized exercise programs, implementing changes to expedite results

Medical Assistant

EmergeOrtho
06.2021 - 01.2023
  • Promoted to Primary Medical Assistant within 6 months due to strong management and organizational skills
  • Constructed MS Word and Excel sheets highlighting clinic protocol and maintaining surgical data, resulting in more efficient flow and improved employee-patient based communication
  • Balanced requests from patients out of clinic, other providers, and pharmacies while maintaining expectations from physicians and patients in clinic, improving overall satisfactory rates
  • Trained and mentored 10+ new and existing employees on clinic management, EMR systems, and patient care

Wellness Coordinator

The Joint Chiropractic
09.2020 - 06.2021
  • Converted walk in patients to monthly plan or bulk package, consistently exceeding expectation of 60% conversion rate
  • Handled interactions between patients and providers to ensure efficient patient care and processing, leading to an increase in return visits
  • Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs

Manager/Attendant

Triangle Aquatics
05.2018 - 09.2020
  • Advanced from Attendant role to Manager after 12 months based on strong leadership and consistency
  • Conducted meetings with direct reports biweekly, addressing suggestions, blockers, and positive feedback from patrons
  • Guided 15+ existing employees on lifeguarding skills and patron management which decreased incidents by more than 60

Education

B.A. - Exercise And Sport Science

University of North Carolina At Chapel Hill
Chapel Hill, NC
05.2020

Skills

  • Project Management
  • Project Coordination
  • MS Office (Excel, PowerPoint, Outlook)
  • Smartsheet
  • Communications Management
  • Leadership
  • Skills Training
  • PMIS
  • Cost Management
  • Learning Management Systems
  • Interpersonal Skills
  • Research Skills
  • Data Entry
  • Analysis Skills
  • Patient Management
  • Customer Service
  • Time Management
  • Exercise Strategies
  • BLS Certified

Accomplishments

  • Achieved role of Certified Associate in Project Management by completing the PMI Project Management course with accuracy and efficiency.
  • Achieved BLS Certification by completing BLS class and performance with accuracy and efficiency.

Certification

Certified Associate in Project Management (CAPM) Basic Life Support (BLS)

Timeline

Exercise Specialist

Triangle Heart Associates
01.2023 - 03.2023

Medical Assistant

EmergeOrtho
06.2021 - 01.2023

Wellness Coordinator

The Joint Chiropractic
09.2020 - 06.2021

Manager/Attendant

Triangle Aquatics
05.2018 - 09.2020

B.A. - Exercise And Sport Science

University of North Carolina At Chapel Hill

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Kaitlyn M. Burgess