Kaitlynn Baker

Led multi‑office operations, ensuring consistent client service and business execution. Managed and developed tax and client service teams, driving accountability and performance. Oversaw revenue, productivity, and operational results for three offices while improving outcomes through targeted strategies. Analyzed metrics and client feedback to strengthen the client experience. Directed staffing and workforce planning and built high‑potential talent through coaching and succession development.

Provided front‑desk support by greeting clients, managing check‑ins, scheduling appointments, processing documents and payments, and maintaining confidentiality to ensure smooth client flow during peak season. Supported tax professionals through organized administrative work, basic technical troubleshooting, and supply monitoring. While upholding a clean, professional office environment and contributing to a positive client experience.

Delivered thorough residential cleaning services, including dusting, vacuuming, mopping, and sanitizing high-use areas, ensuring adherence to established procedures for quality assurance. Collaborated with team members to complete daily assignments, ensuring timely service delivery while providing professional customer service, managing supplies, maintaining and inspecting cleaning equipment across multiple homes daily.

Supervised and developed front-end teams by hiring, training, and coaching cashiers and customer service associates to deliver efficient operations and exceptional service. Managed cash office functions, resolved escalated customer issues, and coordinated line flow while leading store operations as Manager on Duty, overseeing opening, closing, staffing, performance, and safety to maintain store standards and support sales and service goals.

Coordinated early-morning freight operations, overseeing truck unloading, warehouse staging, and inventory distribution to ensure timely product flow. Maintained shelf availability and executed visual merchandising and seasonal resets, leading daily team activities for efficient task completion. Supported store operations with customer service and cross-functional assistance, maintaining organized, safe sales-floor and stockroom environments to enhance shopping experience.