Rachel Preble
Wichita,KS
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
7
7
years of professional experience
Work History
Multi Unit Team Leader
H&R Block
Augusta, KS
12.2025 - Current
- Led team in delivering exceptional client service during tax preparation seasons.
- Trained and mentored new associates on H&R Block software and customer engagement techniques.
- Streamlined workflow processes to enhance efficiency and reduce client wait times.
- Oversaw quality control measures to ensure accuracy in tax filings and compliance with regulations.
- Coordinated scheduling and resource allocation to optimize team performance during peak periods.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
General Manager
Sonic Drive-in
Goddard, KS
05.2019 - 12.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
BBA - Finance
Wichita State University
Wichita, KS05-2024
Skills
- Leadership and team building
- Problem resolution
- Operations and people management
- Team player
- Effective leader
- Efficient multi-tasker
- Microsoft Word and Excel
Timeline
Multi Unit Team Leader
H&R Block
12.2025 - Current
General Manager
Sonic Drive-in
05.2019 - 12.2025
BBA - Finance
Wichita State University