Kaitlynn Calvillo
Professional Assistant
Sugar Land ,TX
Summary
Well-seasoned assistant and customer service professional with 8+ years of experience. Excellent written and verbal communication skills as well as organizational skills. Offering keen attention to detail and strong decision-making abilities to manage multiple, concurrent tasks. Able to exercise good judgment as well as the ability to take feedback and quickly turn it into actionable insights. With a long list of skills, a desire for success and proven track record of providing exceptional customer service in fast-paced environments, your team would greatly benefit by adding this employee on board!
Overview
12
12
years of professional experience
Work History
Executive Assistant
R. STAHL, Inc.
03.2023 - Current
- hScreened 30+ calls per day as well as emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Managing Director and other company executives.
- Volunteered to help with special projects of varying degrees of complexity.
- Support Salesforce Key user by uploading leads, editing information on accounts and contacts and pulling reports.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managing all planning for trade shows including reserving spaces, gathering supplies and handling shipping to and from.
- Managing expense reports for multiple executives for both business and personal expenses.
- Updated and maintained confidential databases and records.
- Created and edited marketing email blasts for company as well as many PowerPoint and excel presentations given by the managing director for Americas and Canada.
Administrative Assistant/Social Media Manager
Crescendo Interactive, Inc.
12.2019 - 12.2022
- Provide administrative support for designated leaders / larger teams
- Answered multi-line phone system, routing 50+ calls daily, delivering messages to staff and greeting visitors.
- Developed and updated multiple spreadsheets and databases weekly to track, analyze and report on performance and sales data.
- Arranged meetings, programs, events, or conferences by coordinating facilities, catering, information distribution, invitations, and logistics
- Effectively prioritizes and manage multiple projects
- Webinar scheduling and organization for monthly classes and multiple conferences.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Assisted development and implementation of new administrative procedures.
Customer Service Representative
Fidelity National Title
06.2016 - 07.2019
- Served as only customer service representative in Ventura County for Fidelity Title
- Managed dispatch department for delivery drivers and provided directions to realtors
- Assisted escrow with retrieving documents
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided many services including Profiles, Farms and Labels, Emailed Information and more. Often totaling at 50+ requests daily.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Personal Assistant
The Gaddy Family
01.2014 - 06.2016
- Managed abroad range of responsibilities that allowed clients more time for family activities, networking events, worry-free travel and leisure pursuits
- Organized charity events and parties throughout the year
- Provided assistance with upkeep of household including appointment scheduling, meal planning, and repair scheduling.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
Payroll Specialist
Title Delivery Service
01.2012 - 01.2014
- Received and validated timecards, for 50+ employees, to ensure time and mileage were properly recorded
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
No Degree - General Education
Ventura College
Ventura, CA High School Diploma -
Ventura High School
Ventura, CA 06.2012
Skills
- Report Development
- MS Office Suite
- Customer and Client Relations
- Project Management
- Social Media Knowledge
- Salesforce
- Presentation Development
- Master Calendar Management & Travel Coordination
- Editing and Proofreading
- Expense Reporting
- Professional and Mature
- Meticulous Attention to Detail
Software
- Salesforce
- Microsoft Office
- ADP Payroll Systems
- Outlook
- SAP (entry level)
Timeline
Executive Assistant
R. STAHL, Inc.
03.2023 - Current
Administrative Assistant/Social Media Manager
Crescendo Interactive, Inc.
12.2019 - 12.2022
Customer Service Representative
Fidelity National Title
06.2016 - 07.2019
Personal Assistant
The Gaddy Family
01.2014 - 06.2016
Payroll Specialist
Title Delivery Service
01.2012 - 01.2014
No Degree - General Education
Ventura College
High School Diploma -
Ventura High School
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