Tyler Hargrove
San Angelo
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior IT and Communications Technician
Southwest Research Institute
2024.05 - Current
- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
Southwest Research Institute
2021.11 - 2024.05
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Installed and configured operating systems and applications.
Commercial Communications Technician
US Air Force
2019.07 - Current
- Accurately read, understood, and carried out written instructions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Liaised between multiple business divisions to improve communications.
Radio Frequency Technician
US Air Force
2017.08 - 2019.07
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
Education
Bachelor of Arts - History
McMurry University
Abilene, TX05.2017
High School Diploma -
Anson High School
Anson, TX05.2013
Skills
- Equipment installation and maintenance
- Routine inspections
- Configuring equipment
- Educating customers
- Project management
- Product purchasing
- Technical troubleshooting
- Signal strength tests
- Wireless networking
- Quality standards
- Problem resolution
- MS Office
Certification
- BICSI Installer I Training - June 2019
- Comptia Security + SY0-601 - June 2024
Timeline
Senior IT and Communications Technician
Southwest Research Institute
2024.05 - Current
IT Technician
Southwest Research Institute
2021.11 - 2024.05
Commercial Communications Technician
US Air Force
2019.07 - Current
Radio Frequency Technician
US Air Force
2017.08 - 2019.07
Bachelor of Arts - History
McMurry University
High School Diploma -
Anson High School
- BICSI Installer I Training - June 2019
- Comptia Security + SY0-601 - June 2024
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