Kaitlynn Mardo
Warwick
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
10
10
years of professional experience
2024
2024
years of post-secondary education
Work History
Property Manager
Brady Sullivan
Pawtucket
10.2022 - Current
- Managed daily operations of residential and commercial properties.
- Coordinated tenant communications and resolved maintenance requests efficiently.
- Oversaw lease agreements and ensured compliance with regulations.
- Conducted property inspections and maintained safety standards consistently.
- Implemented marketing strategies to attract new tenants effectively.
- Supervised property staff and delegated tasks for optimal performance.
- Maintained financial records and managed budgets for multiple properties.
- Developed positive relationships with tenants to enhance community engagement.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Server
Tavern in the Square
Attleboro
10.2024 - 12.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu selections and answered customer inquiries promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer orders accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and service standards.
- Handled cash transactions and balanced cash register at end of shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Bartender
Thirsty Beaver
Westerly
09.2023 - 10.2024
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Maintained cleanliness and organization of bar area during service hours.
- Provided excellent customer service, engaging patrons in friendly conversation.
- Trained new bartenders on drink recipes and bar procedures.
- Managed inventory levels, ordering supplies as needed to ensure availability.
- Collaborated with kitchen staff to coordinate food and beverage pairings.
Bartender
Blu On The Water
East Greenwich
05.2023 - 10.2023
- Made drinks
- Connected with guest
- Multi tasked
- Communication skills
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Maintained cleanliness and organization of bar area during service hours.
- Provided excellent customer service, engaging patrons in friendly conversation.
- Trained new bartenders on drink recipes and bar procedures.
Head Bartender
Trattoria Romana
Mansfield
10.2020 - 05.2023
- Poured and prepared mixed drinks for over 100 customers daily.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Closed out cash register and prepared cashier report at close of business.
- Followed strict recipes and drink measurements to minimize product used.
- Consulted with managers to organize special events and promotions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Taught employees bar sales techniques, resulting in higher profits.
- Built relationships with vendors to manage orders and negotiate costs.
Server
Chelos
Warwick
01.2020 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Dog Handler
The Barking Lot Providence
Providence
04.2017 - 01.2020
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use and home security.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Cued or signaled animals during performances.
Customer Service Cashier
Stop & Shop
Johnston
01.2016 - 02.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Associate of Arts - Business Administration/ Human Resources
Southern New Hampshire University
Hooksett, NHSkills
- Liquor and Beer Knowledge
- Attentive Service
- Sales
- Event Planning
- Scheduling
- Inventory Control
- Cash Handling
- Staff Management
- Sales Reporting
- Guest Services
- Employee Training
- Cleaning
- Retaining Information
- Social Media
- Product Sales
- Store Operations
- Product Knowledge
- Taking Inventory
- Managing Cash Register
- Property management
Timeline
Server
Tavern in the Square
10.2024 - 12.2025
Bartender
Thirsty Beaver
09.2023 - 10.2024
Bartender
Blu On The Water
05.2023 - 10.2023
Property Manager
Brady Sullivan
10.2022 - Current
Head Bartender
Trattoria Romana
10.2020 - 05.2023
Server
Chelos
01.2020 - 09.2021
Dog Handler
The Barking Lot Providence
04.2017 - 01.2020
Customer Service Cashier
Stop & Shop
01.2016 - 02.2017
Associate of Arts - Business Administration/ Human Resources
Southern New Hampshire University