Francisco Gatica
Daly City,United States
Summary
Professional Bartender with extensive knowledge of spirits and wines and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
17
17
years of professional experience
Work History
Property Manager
SaideLLC
Daly City, California
03.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
Operations Manager
Astral Chile
Santiago, Chile
01.2018 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Electronics Engineer
Codelco
Calama, Chile
02.2014 - 11.2017
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
- Carried out surveys to determine condition of existing systems and made recommendations for further improvement.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
- Provided team members and leadership with documentation such as test results, system design specifications and status reports.
Waiter
Monticello Casino & Resort Dreams
Santiago, Chile
03.2014 - 01.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assisted with bartending duties during high-volume shifts.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Server
Mc. Donalds
Bozeman, Montana
12.2006 - 03.2007
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
ABC / RBS Alcohol Seller Server Course (Server ID Number: 313342361) - Alcohol Seller Server
Courses For Servers
Online, California 08.2023 - 08.2023
Qualified Bartending Graduate - Bartending
Pro Bartending School
San Diego, California06.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad Mayor
Santiago, Chile08.2017
Skills
- Effective Planning
- Serve Customers
- Cash Handling and Management
- Guest Satisfaction
- Extensive Spirits Knowledge
- Pair Food and Wine
- Organizational Abilities
- Bartending License
- Liquor, Beer and Wine Knowledge
- ABC Regulations
- Fluent in Spanish and English
- Wine and Beer Recommendations
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
ABC / RBS Alcohol Seller Server Course (Server ID Number: 313342361) - Alcohol Seller Server
Courses For Servers
08.2023 - 08.2023
Property Manager
SaideLLC
03.2020 - Current
Operations Manager
Astral Chile
01.2018 - 01.2020
Waiter
Monticello Casino & Resort Dreams
03.2014 - 01.2017
Electronics Engineer
Codelco
02.2014 - 11.2017
Server
Mc. Donalds
12.2006 - 03.2007
Qualified Bartending Graduate - Bartending
Pro Bartending School
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad Mayor