Kaitlynn Marshall
INDEPENDENCE,Oregon
Summary
An enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Technician
Butler America Aerospace
08.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment and application.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Dollar General
07.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
First Call Resolution
11.2018 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Professional Retread Technician
Superior Tire Service Inc.
05.2015 - 08.2015
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Inspected and maintained equipment to limit operational disruptions.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
Education
Associate of Arts - Game Design
Laurus College
San Luis Obispo, CAGED -
Chemeketa Community College
Salem, OR08.2012
Skills
- Customer Service
- System Troubleshooting
- Equipment Maintenance
- Customer Rapport
- Tech-Savvy
- Customer Interaction
- Attention to Detail
- Design Principles
Timeline
Inbound Customer Service Technician
Butler America Aerospace
08.2023 - Current
Sales Associate
Dollar General
07.2021 - 03.2022
Customer Service Representative
First Call Resolution
11.2018 - 03.2019
Professional Retread Technician
Superior Tire Service Inc.
05.2015 - 08.2015
Associate of Arts - Game Design
Laurus College
GED -
Chemeketa Community College
Similar Profiles
JOSHUA HAMJOSHUA HAM
Assembler at Butler America AerospaceAssembler at Butler America Aerospace
Krista L. SkerpanKrista L. Skerpan
Consulting Tech Writer – Sikorsky Programs at Butler Aerospace & DefenseConsulting Tech Writer – Sikorsky Programs at Butler Aerospace & Defense
Alex VelardiAlex Velardi
Technical Writer (TTM Group)/IETM Build Coordinator at Butler AeroSpace & DefenseTechnical Writer (TTM Group)/IETM Build Coordinator at Butler AeroSpace & Defense
Dale RollerDale Roller
Regulatory Compliance Officer at Integrity Management LLCRegulatory Compliance Officer at Integrity Management LLC
Jenna SolheimJenna Solheim
Lead Dental Hygienist at Shoreview Dental LLCLead Dental Hygienist at Shoreview Dental LLC