Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tina R. Clark

Arlington

Summary

PROFILE SUMMARY Experienced Medical Assistant with managerial experience gained from fast paced optometry setting that is seeking employment with established medical practice.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly Inbound Call Center Representative with 2 years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.

Overview

12
12
years of professional experience

Work History

Inbound Customer Service Representative

Concentrix
10.2021 - Current
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Customer Service Associate

Walmart
08.2019 - 10.2021
  • Greeted and assisted customers Operated cash registers Zoned merchandise throughout the store.
  • Educated customers on special pricing opportunities and company offerings.

Medical Assistant

Brookdale Senior Living Center
10.2019 - 08.2020
  • Greeted and assisted customers Operated cash registers Stocked shelves.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Retail Supervisor

VisionWorks
01.2014 - 09.2019
  • Organize employee schedules for optimal performance Schedule customers/patients appointments File Insurance and pre-certify procedures Reconcile all cash drawers at beginning and end of shifts Open/close store and clinic Coach and train employees Assist customer/patient with eye glass and contact purchases.

Medical Assisting Student

Glenwood Medical Mall
09.2013 - 12.2013
  • Greeted patients before and during triages Answered calls at the front desk Assisted with the cystoscopy procedure Assisted with the prostate biopsy procedure.

Education

Associates of Occupational Studies Degree - Medical Assisting

Career Technical College
Monroe, LA
12.2013

Cosmetology Certification and Licensure - Cosmetology Education

Cloyd’s Beauty School
Monroe, LA
04.2006

Skills

  • Problem Resolution
  • Verbal Communication
  • Customer Service
  • Credit card payment processing
  • Business development understanding
  • Stockroom procedures
  • Problem-solving abilities
  • Retail sales customer service
  • Store maintenance
  • Customer relations
  • Issue Research
  • Quality Assurance
  • Call Control
  • Customer Relationship Management
  • Complaint Resolution

Accomplishments

  • CPR/AED certified with American Heart Association CCMA eligible CLINICAL & ADMINISTRATIVE SKILLS Triage Assist physician with exams and procedures Venipuncture and laboratory procedures Quality and compassionate patient care Electronic and hard file medical records Billing and coding Insurance verification and precertification Strong communication skills Excellent and professional telephone etiquette.

Timeline

Inbound Customer Service Representative

Concentrix
10.2021 - Current

Medical Assistant

Brookdale Senior Living Center
10.2019 - 08.2020

Customer Service Associate

Walmart
08.2019 - 10.2021

Retail Supervisor

VisionWorks
01.2014 - 09.2019

Medical Assisting Student

Glenwood Medical Mall
09.2013 - 12.2013

Associates of Occupational Studies Degree - Medical Assisting

Career Technical College

Cosmetology Certification and Licensure - Cosmetology Education

Cloyd’s Beauty School