Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaitlynn Owens

Las Vegas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience
2010
2010
years of post-secondary education

Work History

Customer Service Agent

VOXCENTRIX
Tijuana, México
01.2018 - 12.2021

Worked as a customer service agent for a Canadian airline.

  • Assisted customers with inquiries and resolved issues promptly.
  • Documented customer feedback for service improvement initiatives.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Laborer

Las Vegas Hardscape
Las Vegas
11.2018 - 01.2019
  • Mixed and poured concrete for various installation tasks efficiently.
  • Assisted team members with site preparation and material handling duties.
  • Loaded and unloaded materials for delivery to job sites in a timely manner.

Added top decorative coatings on previously paved settings.

Political Canvasser

Greenworksllc
Las Vegas
09.2018 - 11.2018
  • Canvass door to door to help ensure that the residents were registered to vote
  • Reminded people of election dates and where they could go vote.
  • Maintained accurate records of interactions using campaign management software.
  • Developed and implemented door-to-door canvassing strategies to increase voter awareness of political issues.

Education

Bachelor of Science - Nursing

College of Southern Nevada
Las Vegas, NV
08.2024 - 08.2025

San Fernando High School
San Fernando

Skills

  • Customer service
  • Conflict resolution
  • Documentation accuracy
  • Team collaboration
  • Time management
  • Data entry
  • Call center experience
  • Typing speed

Languages

Spanish
Limited

Timeline

Bachelor of Science - Nursing

College of Southern Nevada
08.2024 - 08.2025

Laborer

Las Vegas Hardscape
11.2018 - 01.2019

Political Canvasser

Greenworksllc
09.2018 - 11.2018

Customer Service Agent

VOXCENTRIX
01.2018 - 12.2021

San Fernando High School