Kaitlynn Roberts
Chesterfield,MO
Summary
Offering strong leadership and readiness to learn and develop in structured environment. Brings foundational understanding of management and teamwork. Ready to use and develop leadership and crisis management skills in this role.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Personal Shopper
Sam's Club
Chesterfield, MO
06.2024 - Current
- Utilized inventory management systems to track product availability and optimize selections.
- Assisted customers in navigating store layout to enhance shopping efficiency and satisfaction.
- Trained new staff on best practices for customer engagement and product knowledge.
- Led initiatives to streamline checkout processes, reducing wait times for customers.
- Placed over 300 completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Patient Services Representative
Mercy
Springfield, MO
12.2019 - 03.2023
- Managed over 100 patient inquiries and appointment scheduling to enhance service efficiency.
- Collaborated with healthcare teams to ensure accurate patient information and records management.
- Educated patients on insurance benefits, services offered, and billing procedures for improved satisfaction.
- Trained new staff on operational protocols and customer service best practices to improve team performance.
- Developed process improvements for patient intake procedures, reducing wait times and enhancing experience.
- Oversaw compliance with healthcare regulations, ensuring adherence to privacy standards and procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Patient Access Representative
Mercy
Springfield, MO
12.2019 - 03.2023
- Managed over 100 patient registration processes to ensure accurate and timely data entry.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Coordinated insurance verification and eligibility checks for various payers.
- Trained new staff on patient access protocols and software systems.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Preschool Teacher
Macedonia Preschool
Springfield, MO
05.2019 - 12.2019
- Developed age-appropriate lesson plans to enhance cognitive and social skills in preschool children.
- Implemented engaging activities that fostered creativity and critical thinking among students.
- Collaborated with 25 parents to support children's development and address individual needs effectively.
- Evaluated student progress through regular assessments, adjusting teaching strategies as necessary.
- Enhanced curriculum by integrating diverse educational resources and technology into daily lessons.
Key Holder & Backstock Manager
Once Upon A Child
Springfield, MO
06.2017 - 03.2019
- Supervised daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Managed inventory control, maintaining accurate stock levels through regular audits.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Collaborated with management to optimize staffing schedules based on peak sales periods.
- Led team meetings to discuss performance goals and share best practices for improvement.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate & Buyer
Plato's Closet
Springfield, MO
09.2017 - 03.2018
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained store organization and cleanliness, ensuring a welcoming environment for shoppers.
- Processed transactions efficiently using POS systems, improving checkout speed and accuracy.
- Collaborated with team members to achieve daily sales goals and maintain inventory levels.
- Developed promotional displays that highlighted seasonal merchandise, increasing customer engagement and interest.
Education
Bachelor of Science - Psychological Sciences
University of Missouri St. Louis
St. Louis, Missouri07-2026
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO01-2024
High School Diploma -
Parkview High School
Springfield, MO01-2019
High School Diploma -
Leadership Academy, Parkview High School
Springfield, MO01-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Time management
- Problem-solving
- Multitasking
- Conflict resolution
- Active listening
- Task prioritization
Certification
- CITI program: Social and Behavioral research
- Foundational Competencies for Mental Health with Older Adults
Awards
Perfect Attendance, Principal Honor Roll x4, Scholastic Tea x3, National Honor Society, I.T.S. Member, Emerging Leader, Certificate of Participation, Most Improved Production Crew Technician, Thespian Certificate of Induction, Technician of the Year, A+ 100 hours, I.T.S. 100 hours, Distinction in Leadership, Employee of the month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Shopper
Sam's Club
06.2024 - Current
Patient Services Representative
Mercy
12.2019 - 03.2023
Patient Access Representative
Mercy
12.2019 - 03.2023
Preschool Teacher
Macedonia Preschool
05.2019 - 12.2019
Sales Associate & Buyer
Plato's Closet
09.2017 - 03.2018
Key Holder & Backstock Manager
Once Upon A Child
06.2017 - 03.2019
Bachelor of Science - Psychological Sciences
University of Missouri St. Louis
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Parkview High School
High School Diploma -
Leadership Academy, Parkview High School