Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlynn Thomason

Colorado Springs,CO

Summary

I'm a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. With these things being said I'm trying to seek and maintain a full-time position.

Overview

9
9
years of professional experience

Work History

Server

Olive Garden
12.2020 - 08.2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Checked guests' identification before serving alcoholic beverages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.

Server

Applebee's
05.2019 - 12.2020
  • Answered customers' questions, recommended items, and recorded order information.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Olive Garden
03.2017 - 10.2018
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hostess

White River Fish House
11.2015 - 03.2017
  • Answered phone calls to take orders, give information and document reservations.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.

Sales Associate

Claire's Stores
10.2014 - 08.2015
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts -

Butler Community College
Andover, KS
05.2027

High School Diploma -

Branson High School
Branson, MO
05.2016

Skills

  • Cash Handling
  • Team Player
  • Memory retention
  • Front-of-house display creation
  • Hospitality service expertise
  • Strong Work Ethic
  • Warm and Friendly
  • Upselling
  • Sales expertise
  • Tableside Service
  • Reliable and Responsible

Timeline

Server

Olive Garden
12.2020 - 08.2023

Server

Applebee's
05.2019 - 12.2020

Server

Olive Garden
03.2017 - 10.2018

Hostess

White River Fish House
11.2015 - 03.2017

Sales Associate

Claire's Stores
10.2014 - 08.2015

Associate of Arts -

Butler Community College

High School Diploma -

Branson High School

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Kaitlynn Thomason