Kaitlynn Truong
Azusa,CA
Summary
Detail-oriented professional with a background in marketing, content creation, and customer engagement. Experienced in supporting campaigns, collaborating across teams, and adapting quickly in dynamic environments. Driven by continuous learning and growth, with a strong desire to build long-term value within an organization.
Overview
8
8
years of professional experience
Work History
Indoor Sales Associate
Cooler Master
City of Industry, CA
05.2025 - Current
- Maintained accurate inventory levels using inventory management systems to ensure product availability.
- Managed time efficiently in order to complete all tasks within deadlines.
- Analyzed customer feedback to identify trends, leading to improved service strategies and offerings.
- Processed sales transactions accurately using POS systems
Server
Bar Bay Grill
Union City, CA
04.2022 - 01.2023
- Demonstrated adaptability in various situations to enhance customer experience
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Cultivated warm relationships with regular customers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained clear communication with customers via phone
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Tasty Pot
San Jose
01.2019 - 01.2020
- Communicate effectively with customers, co-workers and supervisor
- Flexibility to respond to a range of different work situations
- Commitment to delivering high levels of customer service
- Actively participate in training and development programs and maximize opportunities for self-development
- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.
Server
Yummi Tea Cafe
San Jose
04.2018 - 08.2019
- Consistently offer a professional, friendly greeting and engaging service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Follow outlet policies, procedures and service standards
- Understand shift end reports in the outlet and the POS system.
Education
Bachelor of Arts - Marketing
San Jose State University
San Jose, CA12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Microsoft Office
- Community Management
- Attention to Detail/
Compliance - Team Work/ Collaboration
- Customer Engagement
- Proficiency MS/Excel/
PowerPoint/ Illustrator/ Photoshop/ WPM:50
Extracurricular Activities
Public Relations Officer
Alpha Phi Omega, Gamma Beta
August 2022 - December 2022
- Designed promotional materials for events and activities using Canva
- Coordinated public relations efforts, including writing press releases and managing media relations
- Organized community outreach programs and collaborated with local organizations to promote events
- Developed and implemented a communication strategy to enhance the organization's public image
Timeline
Indoor Sales Associate
Cooler Master
05.2025 - Current
Server
Bar Bay Grill
04.2022 - 01.2023
Server
Tasty Pot
01.2019 - 01.2020
Server
Yummi Tea Cafe
04.2018 - 08.2019
Bachelor of Arts - Marketing
San Jose State University