Kaitlynn Truong
Cooler Master
Azusa,CA
Summary
Creative Graphic Designer and Digital Artist with experience developing branded visual content, e-commerce graphics, promotional materials, and digital assets. Skilled in Adobe Photoshop, Illustrator, Canva, and Live2D Cubism, with experience creating product infographics, marketing campaign graphics, social media content, and video advertisements. B.A. in Marketing with a strong understanding of visual communication, brand presentation, and audience engagement.
7
Years of experience
Work History
Indoor Sales Associate (Amazon Account)
1 Year- Assisted in creating infographic-style graphics for Amazon product listings and A+ Content, translating product information into clear, engaging visuals.
- Reworked product infographics to improve visual clarity, organization, and presentation for e-commerce audiences.
- Designed graphics for sales campaigns and promotional initiatives while supporting brand consistency across marketing materials.
- Supported product video advertisements, including video editing and visual enhancements.
- Collaborated with the marketing team on visual edits, asset updates, promotional materials, and campaign content.
- Successfully recovered approximately $600K in chargebacks over one year by resolving and disputing cases, achieving a 75% recovery rate.
- Maintained accurate product, sales, and logistics information while coordinating with internal teams to support e-commerce operations.
Freelance Digital Artist & Content Creator
4 Years 11 Months- Created custom digital illustrations and branded visual content for clients and online creators.
- Designed streaming overlays, social media graphics, channel branding, and other digital assets using Canva and Adobe tools.
- Developed visual assets with attention to composition, color, typography, brand identity, and audience engagement.
- Illustrated and rigged a custom Live2D model from initial concept through final execution.
- Communicated with clients to understand creative needs, incorporate feedback, and deliver finished artwork
Server
3 Years- Supported local marketing efforts by helping execute in-store promotions and themed events, contributing to increased customer traffic and revenue.
- Collected and relayed customer feedback to management, providing valuable insights that informed service improvements and promotional strategies.
- Strengthened interpersonal and communication skills through daily customer interactions, ensuring a positive and engaging guest experience.
- Adapted quickly to shifting priorities in a fast-paced environment, demonstrating flexibility and problem-solving under pressure.
- Took initiative in upselling and cross-promoting menu items, directly contributing to sales growth and customer satisfaction.
Server
9 Months- Spearheaded in house marketing promotions that contributed to increased revenue and customer engagement
- Utilized strategic upselling techniques, contributing to a 20% increase in average order value
- Assisted in planning and coordinating special events to enhance brand presence and customer experience
Public Relations Officer
4 Months- Designed branded promotional materials and digital assets using Canva to increase event visibility.
- Managed chapter communications and supported community engagement initiatives
Education
Bachelor of Arts - Marketing
- Alpha Phi Omega Member
Skills
Graphic Design & Visual Communication
Digital Illustration & Artwork
Branding & Visual Identity
E-Commerce & Product Graphics
Promotional & Marketing Materials
Social Media Graphics
Product Infographics & A+ Content
Video Editing & Visual Enhancements
Typography & Layout
Content Creation
Adobe Photoshop
Adobe Illustrator
Canva
Live2D Cubism
Cross-Functional Collaboration
Creative Problem-Solving
Timeline
Indoor Sales Associate (Amazon Account)
Cooler Master
05.2025 - 05.2026
Public Relations Officer
Alpha Phi Omega, Gamma Beta
08.2022 - 12.2022
Server
Bar Bay Grill
04.2022 - 01.2023
Freelance Digital Artist & Content Creator
Self-employeed
01.2021 - 12.2025
Server
Tasty Pot
01.2019 - 01.2022
San Jose State University
Bachelor of Arts from Marketing