Kaitlynn Vandenberg
Zeeland,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Teacher
KinderCare Learning Centers
Holland, MI
04.2024 - Current
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Encouraged critical thinking skills and problem solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Server
Olive Garden Restaurant
Holland, MI
12.2023 - 04.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier Team Lead
Bp Gas Station
Holland, MI
01.2022 - 11.2023
- Processed refunds and exchanges according to company policy.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
Education
High School Diploma -
Zeeland West High School
Zeeland, MI05-2018
Skills
- Curriculum Implementation
- Small Group Instruction
- Classroom Instruction
- Group Instruction
- Curriculum Development
- Community involvement
- Parent and student communication
- Problem-Solving
- Signage Maintenance
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Store maintenance
- Maintaining clean premises
- Customer service and assistance
- Professional Appearance
Timeline
Teacher
KinderCare Learning Centers
04.2024 - Current
Server
Olive Garden Restaurant
12.2023 - 04.2024
Cashier Team Lead
Bp Gas Station
01.2022 - 11.2023
High School Diploma -
Zeeland West High School