Kaitlynn Watson
Coventry Township,OH
Summary
I am a caring and hardworking individual looking to use my 8+ years of
customer service experience and management to find a career. I also have alot of experience working with both children and animals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teller
Towpath Credit Union
Akron, OH
09.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Maintained confidentiality of bank records and client information.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained account information to customers in detail as needed.
- Processed mail
Store Manager
SweetFrog
Uniontown, OH
09.2018 - 08.2023
- Oversee the smooth operation of the store
- In charge of counting money at the end of the night and occasionally resetting the safe in all locations
- Daily tasks include: Answering phone calls/ making phone calls to order more inventory and products
- Placing service calls when appliances and registers would break down
- Scheduling birthday parties, fundraisers, and other events
- Keeping a pulse on inventory (yogurt, toppings, fruit, and cleaning supplies)
- Find coverage/ cover shifts for last minute call os
- Communicate with the owners any issues
- Welcome customers in/Cashing customers out
- Keep the lobby swept and clean
- Responsible for keeping the toppings bar stocked and cleaned.
Crew Trainer
Mcdonalds
Akron
06.2015 - 08.2018
- Train new crew members on the procedures and policies at McDonalds and correct any procedures being done incorrectly
- I worked all positions which included: fries, front counter, back booth, front window, order taking, bagging orders, grill, and back line.
Education
Diploma -
Coventry High School
05.2015
Skills
- Time Management
- Customer Service
- Managing Employees
- Problem Solving
- Attention To Detail
- Good Communication
- Strong Leadership
- Works Well With Others
- Good At Multitasking
- Works Well In Fast Paced Environments
Certification
Level 2 Servsafe certified
References
- Martin Owen, (330)671-8409
- Angie Schapiro, (330)428-4153
- Hilary Stephens, (330)245-9517
- Andrew Hammonds, (330)962-7693
- Chloe Bailey, (330)256-9026
Timeline
Teller
Towpath Credit Union
09.2023 - Current
Store Manager
SweetFrog
09.2018 - 08.2023
Crew Trainer
Mcdonalds
06.2015 - 08.2018
Diploma -
Coventry High School