Kaitlynn Wilson
Topeka,KS
Summary
Dynamic customer service professional with a proven track record at Capital Federal, excelling in customer engagement and solution development. Adept at processing transactions with precision and promoting bank products, enhancing customer satisfaction. Strong collaborator with expertise in financial service platforms, ensuring seamless service delivery in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Capital Federal
Topeka, KS
07.2024 - 07.2025
- Processed customer transactions efficiently and accurately using banking software.
- Assisted customers with account inquiries, providing clear explanations of services offered.
- Maintained cash drawer accuracy through diligent tracking of daily transactions.
- Promoted bank products and services, enhancing customer engagement and satisfaction.
Bank Teller
Silver Lake Bank
Topeka, KS
07.2023 - 07.2024
- Assisted customers by providing confidential financial information
- Maintained high level of accuracy and efficiency when processing financial transactions
- Excellent knowledge of financial service platforms.
- Collaborated with team members to ensure seamless service delivery during peak hours.
- Adapted quickly to new procedures and tools
Education
High School Diploma -
Washburn Rural
Topeka, KS05-2018
Skills
- Service excellence
- Customer service expertise
- Solution development
- Cross-functional collaboration
Certification
- Certified Preschool Teacher, YMCA- 2019
Timeline
Customer Service Associate
Capital Federal
07.2024 - 07.2025
Bank Teller
Silver Lake Bank
07.2023 - 07.2024
High School Diploma -
Washburn Rural