Kaity Calhoun
Clarksville,TN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Seasonal Cashier
TJ Maxx Distribution Center
Oswego, Illinois
- Processed returns and exchanges of merchandise in accordance with store policies.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
Hardlines Team Member/Starbucks Team Member
Target
Yorkville, Illinois
- Responded promptly to customer inquiries via phone calls or emails.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Checked expiration dates on food items to ensure freshness of product.
- Replenished merchandise on store shelves as needed.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Updated sales floor displays regularly based on new product releases or seasonal trends.
- Operated cash register accurately and efficiently to process payments from customers.
Assistant Store Manager
Starbucks
Clarksville, TN
10.2025 - Current
- Assisted in managing daily store operations and ensuring excellent customer service.
- Supported staff training programs to enhance team performance and service quality.
- Implemented inventory management processes to maintain optimal stock levels.
- Coordinated scheduling and labor allocation to improve operational efficiency.
- Resolved customer concerns promptly, fostering a positive shopping experience for patrons.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Shift Supervisor
Starbucks
Clarksville, TN
05.2017 - 10.2025
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Handled emergency situations with composure and in accordance with company guidelines.
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
High School Diploma - Business Administration
Waubonsee Community College
Sugar Grove, ILSkills
- Staff performance monitoring
- Emergency response procedures
- Inventory management
- Customer complaint resolution
- Customer relationship management
- Time management
- Problem-solving
- Strong verbal and written communication
- Customer service
- Workplace safety
- Team collaboration
- Staff training
Timeline
Assistant Store Manager
Starbucks
10.2025 - Current
Shift Supervisor
Starbucks
05.2017 - 10.2025
Seasonal Cashier
TJ Maxx Distribution Center
Hardlines Team Member/Starbucks Team Member
Target
High School Diploma - Business Administration
Waubonsee Community College