Summary
Overview
Work History
Education
Skills
Timeline
Volunteer Experience
Generic

Kaity Cusmano

Clinton Twp

Summary

Detail-oriented general administrator specializing in scheduling and medical billing with over 10 years of experience. Known for a productive and diligent approach, with a passion for resolving discrepancies through meticulous attention to detail and innovative problem-solving. Expertise in coordinating high-volume, multidisciplinary calendars across various therapeutic disciplines, including ABA, OT, and speech therapy, while effectively managing eligibility verification, authorizations, scripts, and referrals. Recognized for a strong commitment to follow-through and adherence to HIPAA-compliant workflows in a hybrid work environment that balances onsite and remote responsibilities.

Overview

9
9
years of professional experience

Work History

Scheduling & Billing Specialist

LifeLab Kids Foundation
10.2024 - Current
  • Scheduled and coordinated ABA, OT, Speech, Art, Recreational, Technology classes, Feeding, and Music Therapy
  • Maintained trackers, managed cancellations/waitlists, and optimized efficiency.
  • Cleared backlog of 50 clients on the waitlist, scheduling all within 2 months
  • Suggested and implemented procedures to streamline intake-to-scheduling handoffs and increase efficiency.
  • Ran eligibility/benefits checks; handled authorizations, scripts and referrals.
  • Worked with BCBS/BCN, Cigna (additional payers as needed).
  • Submitted claims; posted ERA/EOBs and patient payments; reconciled rejections/denials and followed up on A/R through payer portals; communicated resolutions with carriers and families.
  • Sent reminders, documented confirmations, and managed rescheduling to reduce no-shows
  • Built and maintained Excel trackers (intake, discharges, absences, progress) to improve visibility and decision-making.
  • Hybrid: 4 onsite / 1 WFH

A/R Specialist

Med-Metrix
01.2020 - 01.2024
  • Reviewed billing data for accuracy; posted payments and adjustments; independently resolved claim errors to minimize aging.
  • Collaborated with providers to obtain documentation for timely claim submission and appeals.
  • Maintained current knowledge of payer rules and regulatory guidelines.
  • Managed a high volume of invoices while maintaining strict attention to detail and adherence to established deadlines.
  • Supported the implementation of new policies and procedures related to accounts receivable management, contributing to improved operational efficiency.

Medical Receptionist

Shivana Prakash, MD
01.2017 - 01.2020
  • Managed front desk operations; scheduled diagnostic tests and referrals; coordinated admissions with hospital personnel.
  • Processed insurance claims and payments; verified coverage; managed A/R and facilitated timely payments.
  • Utilized Epic for patient registration and scheduling.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Education

Associate in Science (A.S.) - Medical Assisting & Phlebotomy

Baker College
Auburn Hills, MI

Bachelor of Science (B.S.) - Zoology

Oregon State University
11-2026

Skills

  • Scheduling & calendar optimization
  • Waitlist management
  • Intake, eligibility, authorizations & referrals
  • Claims submission, ERA/EOB
  • Denials management & A/R follow-up
  • ICD-10, CPT, HCPCS
  • Advanced Excel proficiency
  • Oversee tracking systems for patient metrics
  • Customer service & family communications
  • HIPAA compliance
  • Strong work ethic
  • Effective multitasking

Timeline

Scheduling & Billing Specialist

LifeLab Kids Foundation
10.2024 - Current

A/R Specialist

Med-Metrix
01.2020 - 01.2024

Medical Receptionist

Shivana Prakash, MD
01.2017 - 01.2020

Associate in Science (A.S.) - Medical Assisting & Phlebotomy

Baker College

Bachelor of Science (B.S.) - Zoology

Oregon State University

Volunteer Experience

For the Love of Primates

Social Media Coordinator: September 2025 - Present


Wildlife Friends Foundation - Thailand

Animal Husbandry Volunteer: June 2024


Windemere Equestrian Center

Animal Husbandry Volunteer: March 2023


Detroit Zoo

Docent/Ambassador: March 2022 - Present

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