Kaity Joseph

Accomplished multiple tasks within established timeframes.

• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Managed security policies and procedures to promote safety and security of personnel and assets
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
• Monitored and maintained CCTV and access control systems to protect personnel and assets
• Investigated incidents and wrote reports
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Managed over 50 customer calls per day.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Monitored CCTV cameras and alarm systems for security breaches.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Investigated suspicious activities and persons to maintain security of premises.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Regulated vehicle and pedestrian traffic onto building grounds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Responded quickly to emergency situations to assess and deflect issues.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Examined doors, windows and gates to verify security.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Wrote detailed reports of all security breaches and investigations.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Reported suspicious activities and persons to law enforcement.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Checked and verified photo identification prior to granting facility access
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
• Wrote detailed reports of all security breaches and investigations
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets
• Managed over 50 customer calls per day.