Kaitlyn Howard
Surprise,AZ
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, ensuring maximum customer satisfaction. Solid background in customer relations and communication, fostering positive relationships through seamless interactions.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
05.2021 - Current
- Assist members with establishing accounts
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Greet members coming into the branch
- Handle cash
- Assist members with their financial accounts.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
Activities Assistant
Canterbury Manor
06.2020 - 05.2021
- Drive residents to and from doctors' appointments
- Assisted in preparing recreational materials and supplies for each activity.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Cashier
Safeway
03.2020 - 08.2020
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High school Diploma -
Peoria High School
Peoria, AZ05.2019
Skills
- Customer Service
- Financial Transactions
- Account Management
- Relationship Building
- Computer Skills
- Money handling abilities
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Banking knowledge
Timeline
Member Service Representative
Navy Federal Credit Union
05.2021 - Current
Activities Assistant
Canterbury Manor
06.2020 - 05.2021
Cashier
Safeway
03.2020 - 08.2020
High school Diploma -
Peoria High School
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