Kaiulani (Kai) Jones
Columbus,OH
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers. Proactive, well-organized leader successful at meeting and exceeding targets with strategic approaches.
Overview
2
2
years of professional experience
Work History
Universal Banker
Heartland Bank
Columbus , OH
11.2024 - Current
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted customers with online banking setup and troubleshooting issues.
- Maintained records of customer interactions and transactions in accordance with bank policies.
Fraud Investigator
US Bank
Columbus , OH
10.2024 - 10.2024
- Conducted thorough analysis and generated comprehensive SAR reports on transactional data to identify fraud patterns.
- Utilized databases and software tools for rapid analysis of large data sets.
- Delivered actionable insights and recommendations based on data analysis to mitigate conduct risk.
KYC Analyst
US Bank
Columbus, OH
06.2024 - 10.2024
- Conducted thorough research through investigation, data collection, and analysis to compile KYC reports.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Verified customer identities utilizing public records, financial databases, and additional resources.
- Analyzed customer data from diverse software sources to develop risk assessment profiles.
- Maintained current knowledge of AML trends, regulations, and best practices.
Member Service Representative
CME Federal Credit Union
PIckerington, OH
09.2023 - 06.2024
- Conducted daily audits of cash drawers and branch vaults to ensure accurate balance maintenance.
- Ensured compliance with cash management laws at federal, state, and local levels.
- Assisted members with financial inquiries and transaction processing for efficient service.
- Developed trusting relationships by effectively resolving complex member requests and discrepancies.
Education
Bachelor of Science - Psychology
Missouri Southern State University
Joplin, MO12.2023
Skills
- Customer service oriented
- Strategic time management
- Organizational skills
- Effective communication
- Dependability and responsibility
- Analytical thinking
- Microsoft Office proficiency
- Data management
References
REFERENCES
MSgt Brian Swayne DSCC Personal Security Specialist/ DLA Intelligence brian.swayne@DLA.mil (614) 928-7988.
Ronnie Ressel Missouri Southern State University Head Coach Women's Basketball ronnie-r@mssu.edu (417) 437-0321
Timeline
Universal Banker
Heartland Bank
11.2024 - Current
Fraud Investigator
US Bank
10.2024 - 10.2024
KYC Analyst
US Bank
06.2024 - 10.2024
Member Service Representative
CME Federal Credit Union
09.2023 - 06.2024
Bachelor of Science - Psychology
Missouri Southern State University
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