Kaiya Abeyta
Rockland,ME
Summary
Dependable bookseller and barista with a proven ability to foster customer relationships and enhance the shopping experience. Skilled in product recommendations and efficient sales processing.
Overview
6
6
years of professional experience
Work History
Bookseller/Barista
Books-A-Million
Bangor, ME
08.2022 - 10.2025
- Assisted customers in locating books and providing recommendations based on interests
- Managed inventory levels, ensuring accurate stock representation and timely replenishment
- Processed transactions efficiently using point-of-sale systems, maintaining cash drawer accuracy
- Organized sales floor displays to enhance customer experience and promote new arrivals
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Established strong relationships with customers to encourage repeat business.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Prepared high-quality coffee beverages following established recipes and customer preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista
Tim Hortons
Bangor, ME
06.2022 - 08.2022
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Stir Fryer
University of Maine, Orono
Orono, ME
01.2022 - 02.2022
- Maintained cleanliness and organization of fryer station, meeting health department regulations consistently.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
- Disinfected workspace and washed all utensils and dishes to maintain hygienic kitchen.
- Collaborated with team members to ensure seamless coordination in the preparation and delivery of orders during peak service hours.
Cashier
Hannaford
Bangor, ME
09.2021 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented checkout best practices, improving transaction speed and accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Team Member
Dunkin' Donuts
Bangor, ME
04.2020 - 11.2020
- Provided exceptional customer service by efficiently processing orders and handling transactions.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to streamline operations during peak hours, enhancing overall efficiency.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Associate of Applied Science - Human Services
Eastern Maine Community College
Bangor, ME05-2026
High School Diploma -
Bangor High School
Bangor, ME06-2021
Skills
- Product recommendations
- Store organization
- Sales processing
- Honest and dependable
- Friendly and helpful
- Customer service
- Problem-solving
- Attention to detail
- Active listening
Timeline
Bookseller/Barista
Books-A-Million
08.2022 - 10.2025
Barista
Tim Hortons
06.2022 - 08.2022
Stir Fryer
University of Maine, Orono
01.2022 - 02.2022
Cashier
Hannaford
09.2021 - 10.2022
Team Member
Dunkin' Donuts
04.2020 - 11.2020
Associate of Applied Science - Human Services
Eastern Maine Community College
High School Diploma -
Bangor High School