KAIYA JARVIS
STONE MOUNTAIN
Summary
Retail Sales Associate with over 4 years of experience in enhancing customer experiences through strategic merchandising and team collaboration. Demonstrates expertise in visual merchandising, customer engagement, and cash handling, driving store revenue and operational efficiency. Committed to fostering a supportive retail environment and exploring innovative strategies for continued growth and customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
Petsmart
Tucker
05.2025 - Current
- Assisted customers in selecting appropriate pet products and supplies.
- Maintained cleanliness and organization throughout the sales floor and stock areas.
- Operated point-of-sale systems to process transactions efficiently.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
RETAIL SALES ASSOCIATE
Goodwill of North Ga
Stone mountain
08.2023 - 05.2025
SALES ASSOCIATE
Homegoods
Tucker
08.2024 - 05.2025
- Assisted customers in selecting home decor and furniture items.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions accurately at the point of sale system.
- Maintained inventory levels through regular stock checks and replenishments.
- Provided product knowledge to customers for informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly for satisfaction.
LEAD SALES ASSOCIATE
Dollar general
Lithonia
09.2021 - 04.2023
- Opened & closed the store, trained new associates while driving sales growth through strategic merchandising and customer service excellence
- Coordinated with team members to streamline operations, resolve customer concerns, and implement efficient stock management practices
- Fostered team collaboration through effective communication channels, mentored junior staff, and established crossdepartment workflow improvements
- Partner with team members to optimize store layout, process donations, and create engaging product displays that enhance customer experience
- Maintain accurate cash handling procedures, execute daily transactions, and reconcile registers while ensuring compliance with store policies
- Assist diverse customers with product selection, provide detailed merchandise information, and resolve inquiries to ensure satisfaction
- Created dynamic seasonal displays and coordinated promotional events that enhanced store visibility and customer engagement
- Drive customer satisfaction through personalized product recommendations and efficient store organization, while maintaining high service standards
- Enhance sales performance by identifying customer needs and implementing effective merchandising strategies to boost store revenue
- Foster positive shopping experiences by assisting customers with product selection and resolving inquiries promptly
- Partner with team members to streamline operations and create seamless shopping experiences during peak retail periods
Education
Associate of Science - EARLY CHILDHOOD EDUCATION
Georgia State University
Clarkston, Ga 01.2023 - 12.2025
Skills
- Team Leadership
- Customer Engagement
- Conflict Resolution
- Visual Merchandising
- Cash Handling
- Customer service
- Team collaboration
- Shelf stocking
- Customer assistance
Timeline
Retail Sales Associate
Petsmart
05.2025 - Current
SALES ASSOCIATE
Homegoods
08.2024 - 05.2025
RETAIL SALES ASSOCIATE
Goodwill of North Ga
08.2023 - 05.2025
Associate of Science - EARLY CHILDHOOD EDUCATION
Georgia State University
01.2023 - 12.2025
LEAD SALES ASSOCIATE
Dollar general
09.2021 - 04.2023