Kaiya Schrank
BROOKFIELD
Summary
Dynamic and reliable professional with extensive experience in customer service and scheduling, notably at Carenza. Proven ability to manage multiple tasks while maintaining high standards of cleanliness and organization. Skilled in conflict resolution and cash handling, building strong relationships with clients to enhance satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Family Nanny
Private Individual
06.2025 - Current
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self regulation.
- Managed children's schedules and transportation to school, appointments, and extracurricular activities, optimizing their daily routines.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Drove children to dance, cheer, and sports practices.
Hair Salon Receptionist
Carenza
07.2022 - Current
- Answered questions about company location and hours of operation
- Monitored front desk traffic to support customer satisfaction
- cleaned and organized the salon
- Managed front desk solo on busy days
- Managed customer questions, requests, and issues over the phone and in person
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Opened and closed main office in alignment with established security procedures.
- Documented and distributed messages to support timely communications.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Managed schedules of the stylists and scheduled appointments
Cashier
Menards
10.2023 - 10.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Salon Assistant
Sports Clips
11.2019 - 07.2022
- Kept the salon clean by sweeping floors, washing laundry and sanitizing stations
- Familiarity with booking software to manage appointments
- Flexible approach when dealing with sudden changes or unexpected requests from customers.
- Experienced in preparing works stations prior to each clients arrival
- Skilled at providing advice on hair care products such as shampoos, conditioners and styling gels
- Handling multiple tasks simultaneously while meeting deadlines and staying organized
- Demonstrates ability to provide excellent customer service and build relationships with clients.
Education
Associates - Business
Midstate Technical College
Stevens Point, WI05-2027
High School Diploma -
Brookfield East High School
Brookfield, WI06-2023
Skills
- Customer service
- Multitasking
- Time management skills
- Cleaning and sanitizing
- Money handling/Cash register
- Reliability and punctuality
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- POS system operations
- Staff training
- Scheduling and calendar management
Timeline
Family Nanny
Private Individual
06.2025 - Current
Cashier
Menards
10.2023 - 10.2024
Hair Salon Receptionist
Carenza
07.2022 - Current
Salon Assistant
Sports Clips
11.2019 - 07.2022
Associates - Business
Midstate Technical College
High School Diploma -
Brookfield East High School
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