Kajacqueline Sanders
Pleasant Grove
Summary
Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Jefferson County Sheriff's Office
11.2021 - 11.2025
- Using computer software to manage and prepare reports.
- Performing various duties related to the office.
- Preparing personnel files, routine correspondence and compiling information for reports.
- Maintaining files of a variety of records, documents and correspondence.
- Managed daily administrative tasks, ensuring efficient office operations and workflow continuity.
- Maintained accurate filing systems, enhancing document retrieval efficiency and organization within the department.
- Processed incoming correspondence, prioritizing urgent matters for prompt attention by supervisory staff.
- Coordinated scheduling for departmental meetings and events, optimizing resource allocation and time management.
- Assisted in preparation of reports and documentation, ensuring accuracy and compliance with agency standards.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Developed standard operating procedures to enhance overall administrative efficiency across multiple teams within the office.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Streamlined data entry processes through implementation of improved tracking systems, reducing errors significantly.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Compiled and analyzed data to produce reports.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Processed and prepared documents such as business or government forms and expense reports.
- Proofread and edited professional documents to fix errors.
- Boosted department efficiency with timely completion of assigned tasks.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created and maintained detailed records of all office activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Streamlined document management, implemented digital filing system that improved access and security.
- Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
Warehouse Associate
Amazon Fulfillment Centers
04.2020 - 08.2020
- Process, package and ship orders accurately.
- Organize stocks and maintain inventory
- Inspect products for detects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space.
- Receive, unload and placed incoming inventory items appropriately.
- Check, verify and fill customer invoice.
- Operated warehouse equipment, ensuring safe and efficient material handling.
- Managed inventory control processes, maintaining accurate stock levels and organization.
- Collaborated with team members to optimize workflow and enhance productivity.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed regular cycle counts to maintain accurate inventory records.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 25 pounds.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer service Associate
Home Depot
02.2018 - 04.2020
- Providing and delivering professional, helpful, high-quality service and aid.
- Meeting the needs and desires of any customer.
- Technical Knowledge
- Communication, Empathy, and Patience.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Trained new associates on company policies and customer service protocols.
- Managed inventory levels to optimize product availability for customers.
- Implemented process improvements that enhanced team productivity and service quality.
- Collaborated with management to develop strategies for upselling seasonal products.
- Analyzed customer feedback to identify trends and improve overall service experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Led team meetings focused on enhancing communication and collaboration among staff members.
- Monitored and maintained compliance with safety and operational standards in store environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Fostered positive team environment, contributing to higher staff retention rates.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Developed comprehensive FAQ section on company website, reducing incoming query volume.
- Led team project to revamp customer service training program, resulting in more effective onboarding.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Increased team productivity with effective communication and coordination of tasks.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
- Reduced issue resolution time by streamlining communication between departments.
- Implemented new CRM system to better track customer interactions and outcomes.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Organized customer appreciation events, strengthening customer relations and loyalty.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced brand image by consistently delivering service beyond expectations.
- Utilized social media platforms to address customer concerns, broadening channels of support.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Operation Associate
JCPenney
11.2016 - 01.2017
- Unloading merchandise from the store truck.
- Organizing clothing by size and department. Also placing it on the sale floor.
- Coordinated inventory management processes to ensure optimal stock levels and product availability.
- Streamlined daily operational workflows, enhancing team efficiency and productivity across departments.
- Implemented process improvements that reduced operational bottlenecks and increased overall workflow efficiency.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Followed shipping and receiving procedures for goods and materials.
- Managed inventory levels for optimal product availability and reduced waste.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Reduced operational costs, negotiating better rates with suppliers.
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
Cashier
Krystal
11.2013 - 05.2014
- Having great customer service.
- Informs customers with information on daily specials and discount deals.
- Managed cash register operations, maintaining balanced drawers and minimizing discrepancies.
- Resolved customer complaints promptly, fostering loyalty through effective conflict resolution strategies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2014
Skills
- Job Readiness Class
- Interview preparation training, the dos and don’ts on interviews
- Time management, how to handle difficult coworkers
- Computer Class
- Skills on knowing how to use Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Typing Skills, great understanding of general computer usage
Certification
- Notary Public - November 2025
Timeline
Administrative Clerk
Jefferson County Sheriff's Office
11.2021 - 11.2025
Warehouse Associate
Amazon Fulfillment Centers
04.2020 - 08.2020
Customer service Associate
Home Depot
02.2018 - 04.2020
Operation Associate
JCPenney
11.2016 - 01.2017
Cashier
Krystal
11.2013 - 05.2014
High School Diploma -
Pleasant Grove High School