Kajira Holloway
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operations Manager - Floor Covering
Sherwin-Williams
Hattiesburg, MS
08.2025 - Current
- Managed daily branch operations and ensured compliance with company standards.
- Coordinated scheduling to enhance workforce efficiency and improve service delivery.
- Resolved customer complaints promptly to ensure positive customer experiences.
- Processed customer orders and addressed issues to improve customer satisfaction.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented safety protocols to promote a secure work environment.
Assistant Branch Manager
Regional Finance
08.2024 - Current
- Led branch operations to enhance customer service and operational efficiency.
- Assisted Branch Manager in overseeing daily branch operations, ensuring compliance with company policies and operational efficiency.
- Provide exceptional service to customers, addressing inquiries and resolving issues to enhance customer satisfaction and loyalty.
- Trained, mentored, and supervised branch staff, fostering positive work environment and enhancing team collaboration.
- Evaluated branch performance metrics, identified areas for improvement, and implemented action plans to drive operational success.
- Monitored branch operations to ensure compliance with local, state, and federal regulations and internal policies.
Operations Manager
Jani-King
08.2022 - 07.2024
- Oversee daily operations of cleaning crews, ensuring efficient deployment and scheduling.
- Build and maintain strong client relationships through regular communication and site visits.
- Conducted market research to identify new business opportunities and target prospects effectively.
- Exceeded quarterly sales targets consistently, contributing to the overall success of the team.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Developed new business opportunities by identifying and targeting high-potential prospects.
Outside Sales Manager
Terminix
05.2019 - 07.2022
- Meet monthly service goals. Meet daily sales goals, propose solutions to customers while providing exceptional customer service.
- Cultivated relationships with clients, enhancing customer loyalty and satisfaction.
- Conducted market analysis to identify new business opportunities and trends.
- Developed tailored sales presentations addressing client needs and challenges.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed and executed strategic sales plans to increase market penetration and drive revenue growth.
- Identified and pursued new business opportunities through cold calling, networking, and referrals.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH03-2029
Associate's degree - Business Management
Antonelli College
Hattiesburg, MS05-2018
Skills
- Operations management
- Business development
- B2B Sales (2 years)
- Outside Sales (4 years)
- Account Management (2 years)
- Customer Relationship Management (2 years)
- Team management
- Financial reporting
- Pricing strategies
- Negotiation skills
- Cold calling
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Presentation Skills (4 years)
- Sales (6 years)
Certification
- BLS Certification
Awards
Operations department of the year 2023, December 2023, I received the Operations Department of the Year award for my proactive approach in coaching and supporting franchise owners, significantly reducing business cancellations and driving substantial monthly revenue growth.
Timeline
Branch Operations Manager - Floor Covering
Sherwin-Williams
08.2025 - Current
Assistant Branch Manager
Regional Finance
08.2024 - Current
Operations Manager
Jani-King
08.2022 - 07.2024
Outside Sales Manager
Terminix
05.2019 - 07.2022
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate's degree - Business Management
Antonelli College