Summary
Overview
Work History
Education
Skills
Timeline
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KaJuan Jones

Operations Manager

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

Fedex Ground
07.2021 - Current
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Package Handler Trainer

Fedex Ground
04.2020 - 07.2021
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Package Handler

Fedex Ground
10.2017 - 04.2020
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed safety regulations to maintain safe work environment.
  • Maintained clean, orderly work environment free of hazards.

Crew

McDonald's
05.2015 - 05.2018
  • Worked well with teammates and accepted coaching from management team.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Plainfield High School
Plainfield, NJ
09.2010 - 07.2014

Skills

    Operations management

Unsurpassed work ethic

Coaching and mentoring

Employee relations and conflict resolution

Policy and procedure adherence

Timeline

Operations Manager

Fedex Ground
07.2021 - Current

Package Handler Trainer

Fedex Ground
04.2020 - 07.2021

Package Handler

Fedex Ground
10.2017 - 04.2020

Crew

McDonald's
05.2015 - 05.2018

High School Diploma -

Plainfield High School
09.2010 - 07.2014

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KaJuan JonesOperations Manager