KaJuan Jones
Operations Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Fedex Ground
2021.07 - Current
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Package Handler Trainer
Fedex Ground
2020.04 - 2021.07
- Trained new employees on proper packing and labeling techniques and to apply best practices.
Package Handler
Fedex Ground
2017.10 - 2020.04
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed safety regulations to maintain safe work environment.
- Maintained clean, orderly work environment free of hazards.
Crew
McDonald's
2015.05 - 2018.05
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ 2010.09 - 2014.07
Skills
- Operations management
Unsurpassed work ethic
Coaching and mentoring
Employee relations and conflict resolution
Policy and procedure adherence
Timeline
Operations Manager
Fedex Ground
2021.07 - Current
Package Handler Trainer
Fedex Ground
2020.04 - 2021.07
Package Handler
Fedex Ground
2017.10 - 2020.04
Crew
McDonald's
2015.05 - 2018.05
High School Diploma -
Plainfield High School
2010.09 - 2014.07