Kajuana Jones
Houma,LA
Summary
Dynamic Fulfillment Lead at Lowes Home Improvement with expertise in inventory monitoring and warehouse operations. Proven track record in enhancing order accuracy and team productivity through effective training and supervision. Skilled in shipping coordination and committed to maintaining high safety standards, ensuring seamless fulfillment processes and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvment
Houma, LA
02.2025 - Current
- Coordinated order fulfillment workflows to ensure accurate, timely pickup and delivery readiness.
- Supervised associates during staging, picking, packing, and loading activities.
- Monitored inventory locations to improve stock accuracy and order completion.
- Trained team members on safety procedures, equipment use, and fulfillment standards.
Customer Service Supervisor
Home Depot
Lafayette, LA
04.2022 - 10.2024
- Supervised customer service associates, ensuring consistent execution of front-end and service desk procedures.
- Resolved escalated customer concerns, returns, and order issues while maintaining Home Depot service standards.
- Trained new associates on POS transactions, refund policies, and customer interaction best practices.
- Monitored daily staffing, break coverage, and task priorities to support smooth store operations.
- Coordinated with department leaders to resolve pricing, inventory, and fulfillment discrepancies.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Assistant Manager
Wendy's
Boutte, LA
02.2018 - 11.2020
- Supervised shift operations, ensuring service standards, food safety, and cleanliness across front counter and kitchen.
- Trained crew on POS procedures, drive-thru workflow, and customer service expectations.
- Monitored labor, inventory, and prep levels to support efficient daily restaurant operations.
- Scheduled staff coverage and adjusted assignments to meet peak-volume demands.
- Enforced cash handling procedures, register accuracy, and end-of-shift reconciliations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
Bayou Gold Casino & Truck Plaza
Cut Off, LA
02.2014 - 11.2017
- Managed daily store operations, ensuring smooth customer service and consistent merchandising standards
- Supervised frontline staff, delegated tasks, and maintained coverage across sales floor and cashier stations
- Monitored inventory levels, placed replenishment orders, and reduced stock shortages through accurate tracking
- Enforced cash handling procedures, balanced registers, and supported loss prevention practices
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05.2008
Skills
- Picking and packing
- Stock organization
- Warehouse operations
- Inspection skills
- Package preparation
- Order pulling
- Inventory monitoring
- Shipping coordination
- Package scanning
- Returns handling
- Warehouse safety
- Order picking
- Loading and unloading
- Forklift operation
Timeline
Fulfillment Lead
Lowes Home Improvment
02.2025 - Current
Customer Service Supervisor
Home Depot
04.2022 - 10.2024
Assistant Manager
Wendy's
02.2018 - 11.2020
Store Manager
Bayou Gold Casino & Truck Plaza
02.2014 - 11.2017
High School Diploma -
South Terrebonne High School