Kakhina Gibbs

• Analytical and communication skills, and the ability to self-motivate and organize.
• Handled a high call volume while maintaining accuracy.
• Provided exceptional customer service to ensure customer satisfaction.
• Technical skills such proficiency with claim management software like Xactimate and Microsoft Office.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Managed customer interactions through phone, email, and chat support channels.
• Assisted clients with inquiries regarding claims and policy coverage.

Manage multiple priorities, maintain accuracy in my work, and make sound judgments independently.

• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Developed strategies for problem solving and conflict resolution among team members.
• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Created training materials and conducted group trainings on new processes or procedures.

• Supervised daily operations and ensured compliance with health and safety standards.
• Trained and mentored new staff on customer service and operational procedures.
• Led shift meetings to communicate goals, updates, and expectations to team members.
• Helped employees accomplish tasks during peak periods.
• Inspected work areas regularly for cleanliness and organization standards.