Kaleb Martin
Lynnwood
Summary
With a strong foundation in IT Service Management, Account Management, and Customer Relationship Management, this candidate brings a wealth of expertise to the table. Recognized for unwavering commitment to delivering excellent service and ability to take initiative even in high-pressure environments, this candidate excels as a proficient problem-solver, leveraging both business and technical perspectives to develop practical solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security and compliance engineer
Microsoft
07.2023 - 02.2025
Global Project Manager
ManpowerGroup
11.2021 - 11.2024
- Global supplier management to TAPFIN all over the World..project and program manegement pnp skill to maximixe large programs to aquire talent
- And do advisory based in suppliers performance
- Manage relationship between supliers and accounts
Marketing Manager for Latam
Tableau Software
04.2020 - 09.2020
- Created virtual and onsite marketing campaign for Tableau's analytical software using Oracle Eloqua Marketing Automation campaign and sales force
- Created managed and directed online webinar to generate leads for segmentation list for future events
- Created ad hoc flash campaigns and email blast for new products of features
- Designed digital media and presentations using g intrude for virtual events doing the Covid restriction in place
- Generate sales leads for Salesforce and assisted with languages as need to translate content from other markets into Portuguese and Spanish
- Worked directly with creative people and other orgs to maximize our lead and business growth
Microsoft Azure Service Delivery Manager
Microsoft
01.2016 - 07.2020
- The Professional Direct Delivery Manager (PDM) is responsible for supporting high profile, complex Cloud customers through effective service delivery planning in order to achieve Microsoft's business growth
- The PDM is responsible for proactively driving customer's Cloud technical capability to increase capacity and create a technically enabled, best in class Cloud business, successful deployments and reduced escalations
- The PDM will, together with the partner, create a targeted service delivery plan aiming at optimizing the partners Cloud Business
- The PDM will deliver proactive guidance regarding potential deployment blockers and resolve most critical cases promptly by securing relevant Microsoft support resources
- The PDM will deliver Cloud optimization Analysis and proactive communication about Outages, Releases and Programs impacting the Partner's Cloud Services
- Performed Marketing campaigns to generate new contracts and revenue for the Azure platform, using monthly email blasts and phone calls to my clients to close sales of support services
Tier II Escalations Support Analyst Azure
Microsoft
02.2014 - 01.2015
Marketing Specialist for Latam
hawkeye Channel by Vistex
06.2013 - 03.2014
- Evaluate submitted campaigns for digital marketing and approved the campaigns for execution
- Analyzed a data and leads received to process and pay partners for the execution of the campaigns
- Some of the companies I worked with: Microsoft, Intel, Juniper networks, F5, Cisco
Escalations lead T3 XBOX Team
Microsoft
09.2012 - 06.2013
Help Desk Analyst
IBM
06.2012 - 09.2012
TST Technical Support Translator
IBM
07.2011 - 11.2011
Technical Support Representative - Cloud Business
VCE
04.2011 - 08.2011
Tech Support for LATAM
RIM
07.2010 - 02.2011
Quality Analyst for Technical Support Services
Dell
11.2004 - 03.2009
Latin American Technical Account Specialist Microsoft
Microsoft
04.2002 - 11.2004
Education
High School Diploma -
Colegio Estadual Jd Guanabara
Goiania, Brazil11-1990
Skills
- Efficient Service Delivery
- Advanced Computer Proficiency
- Multilingual Proficiency
- Key Strengths
Websites
Certification
- Microsoft Certified Systems Administrator: Microsoft Dynamics 365
- ITIL
- Microsoft Dynamics 365 Customization and Configuration
- Implementing Microsoft Azure Infrastructure Solutions
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Security and compliance engineer
Microsoft
07.2023 - 02.2025
Global Project Manager
ManpowerGroup
11.2021 - 11.2024
Marketing Manager for Latam
Tableau Software
04.2020 - 09.2020
Microsoft Azure Service Delivery Manager
Microsoft
01.2016 - 07.2020
Tier II Escalations Support Analyst Azure
Microsoft
02.2014 - 01.2015
Marketing Specialist for Latam
hawkeye Channel by Vistex
06.2013 - 03.2014
Escalations lead T3 XBOX Team
Microsoft
09.2012 - 06.2013
Help Desk Analyst
IBM
06.2012 - 09.2012
TST Technical Support Translator
IBM
07.2011 - 11.2011
Technical Support Representative - Cloud Business
VCE
04.2011 - 08.2011
Tech Support for LATAM
RIM
07.2010 - 02.2011
Quality Analyst for Technical Support Services
Dell
11.2004 - 03.2009
Latin American Technical Account Specialist Microsoft
Microsoft
04.2002 - 11.2004
High School Diploma -
Colegio Estadual Jd Guanabara
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