Kala Campbell
Summerville,SC
Summary
Organized and dedicated Administrative Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CTS Administrative Specialist
Hills Machinery
06.2023 - Current
- Activate machine telematics and set up customer profiles on OEM portals.
- Track Product Improvement Programs across multiple OEM's including CASE, Hitachi, ROKBAK and Astec. Notify end user with PIP details and repairs covered by warranty.
- Provide machine preventative maintenance support through telematics. Notify end user and schedule due service to the closest branch based on machine physical location.
- Provide machine fault code support using telematics. Contact end users for notification of fault and discuss exhibiting symptoms, pass information on to closest branch.
- Improve customer satisfaction with prompt and professional responses to inquiries and concerns.
- Create and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Chassis assembly
Mercedes-Benz Group
01.2023 - 05.2023
- Verify steering wheel torque and install airbag
- Run IS test on each van
- Build and install diesel and gas front end modules and fuel tanks
- Connect AC lines, install headlights and front bumper
- Connect battery to the master switch.
- Achieved consistent high-quality results by adhering to stringent quality control measures during each stage of the repair process.
Production Lead
Lakeridge Winery & Vineyards
05.2018 - 10.2022
- Handled production line documentation for waste, downtime and output.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Evaluated employee performance regularly, providing actionable feedback and support for further professional development.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Production lead/ Blow mold operator
Chapins
03.2016 - 10.2017
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Operate blow mold machine, trim/drill vessels and placed in the cooling station
- Assemble and pack products- check in parts according to work orders
- Material handle- fill lines and take away products to warehouse after being wrapped and scanned into the system
- Maintain clean and organized work area.
Machine Operator
Yancey fancy's cheese
05.2014 - 02.2016
- Safely operate a wide range of machinery and packaging equipment
- Inspect and box products while maintaining a clean, neat and organized work area
- Set up diverse machinery including dater, metal detector, forming cups
- Performed routeing quality checks
Hostess/ cook
Nellie's Resteraunt
03.2009 - 02.2014
- Hostess: manage in person and telephone guests inquiries, customer service requests, and reservation bookings, prepare table for customer use including rearranging seating and tables to accommodate large groups, deliver a highly professional, courteous, and genuine personality and attitude towards guests and coworkers to increase an enjoyable atmosphere
- Cook: Prepare and cook food in keeping with recipes, quality standards and presentation standards. Operate stove, grills, fryers, ovens and microwaves. Supply assigned work area with all required products and utensils used for production.
Education
High school diploma -
Pioneer central
Yorkshire, NY01.2013
Skills
- Microsoft office
- Data entry
- Customer Service
- Manufacturing
- Registration Processing
- Scheduling
- Problem Solving
- Database Management
- Inventory management (5 years)
- Multitasking
- Data Collection
Certification
- HACCP, 03/01/15
- Forklift Certified, 06/01/17
- OSHA 10, 06/01/18
Additional Information
References available upon request
Timeline
CTS Administrative Specialist
Hills Machinery
06.2023 - Current
Chassis assembly
Mercedes-Benz Group
01.2023 - 05.2023
Production Lead
Lakeridge Winery & Vineyards
05.2018 - 10.2022
Production lead/ Blow mold operator
Chapins
03.2016 - 10.2017
Machine Operator
Yancey fancy's cheese
05.2014 - 02.2016
Hostess/ cook
Nellie's Resteraunt
03.2009 - 02.2014
High school diploma -
Pioneer central
- HACCP, 03/01/15
- Forklift Certified, 06/01/17
- OSHA 10, 06/01/18
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