Summary
Overview
Work History
Education
Skills
Timeline
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Kala Daugherty

Kingman,AZ

Summary

Dynamic entrepreneur and administrative professional with a proven track record in small business operations and client service excellence. At Deering Therapy Services, optimized processes and exceeded productivity targets, showcasing strong relationship building and operations management skills. Achieved significant customer satisfaction and business growth through innovative marketing strategies and meticulous financial oversight.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

9
9
years of professional experience

Work History

Owner and Operator of Kalas Kreations Facepainting

Self-employeed
03.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Authorization Specialist

Deering Therapy Services
07.2016 - 03.2020
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.

Administrative Assistant

Diagnostic Solutions Laboratory
03.2017 - 02.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

GED -

Arbor View Highschool
Las Vegas, NV

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business planning
  • Client service
  • Marketing
  • Sales leadership
  • Goal setting
  • Quality assurance
  • Inventory control

Timeline

Owner and Operator of Kalas Kreations Facepainting

Self-employeed
03.2021 - Current

Administrative Assistant

Diagnostic Solutions Laboratory
03.2017 - 02.2020

Authorization Specialist

Deering Therapy Services
07.2016 - 03.2020

GED -

Arbor View Highschool

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Kala Daugherty