Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kalacycia Morris

Irvington,NJ

Summary

Dynamic Customer Service Representative with a proven track record at Amazon Prime Products, excelling in problem resolution and customer relations. Leveraged critical thinking to enhance customer satisfaction and supported team sales goals through effective communication and targeted outreach. Skilled in data entry and conflict resolution, consistently delivering results in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon Prime Products
Jamaica W.I
10.2023 - 06.2025
  • Supported identification of customer needs and provided appropriate solutions.
  • Addressed customer inquiries and resolved issues quickly to improve satisfaction.
  • Assisted team members in reaching sales goals through targeted outreach efforts.
  • Gained product knowledge to effectively relay features and benefits to customers.

Education

High School Diploma -

Institution of Career Choice
Clarendon Jamaica W.I
07-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call center operations

Affiliations

Was part of the Army National Guard

Timeline

Customer Service Representative

Amazon Prime Products
10.2023 - 06.2025

High School Diploma -

Institution of Career Choice