Kalah Burton
McDermott,OH
Summary
Detail-oriented coordinator with a decade of experience in administrative functions, including team scheduling, bookkeeping, and effective communication. Proven ability to enhance operational workflows and support team collaboration in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Recruitment / Team Coordinator
Prolink
Cincinnati, Ohio
12.2022 - Current
- Coordinated team schedules and meetings to ensure operational efficiency.
- Coordinated team events and activities, fostering a positive workplace culture and enhancing team morale.
- Created training materials and conducted onboarding sessions, facilitating smooth integration of new team members.
- Implemented process improvements to streamline workflows and increase efficiency.
- Oversaw staffing and scheduling for a team of employees to keep workflows running efficiently.
- Facilitated interdepartmental communication to strengthen collaboration.
- Collaborated with the management team to meet organizational and departmental goals.
- Managed project timelines and resources, contributing to successful completion of organizational objectives.
- Provided administrative support for the team, such as creating presentations, taking notes during meetings, preparing agendas and maintaining records of key decisions.
- Monitored progress against goals set by the team leader and provided feedback accordingly.
- Analyzed project data to identify areas of improvement in team processes.
- Developed and implemented team-building activities to promote collaboration among staff members.
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Assistant Office Manager
West End Electric Co
Portsmouth, OH
04.2021 - 11.2022
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Managed office inventory by restocking supplies and submitting purchase orders to maintain operational efficiency.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Tracked expenses and documented records using Excel 2013 to ensure accurate financial reporting.
- Drafted agendas, meeting notes, and documents to facilitate effective collaboration.
- Produced and distributed memos, newsletters and other forms of communication.
- Guided clients and guests to appropriate departments and staff, ensuring efficient service.
- Obtained scanned records and uploaded to database.
Receptionist
Christ Care pediatric
South Shore, KY
05.2008 - 01.2018
- Answered and directed incoming calls using multi-line telephone system.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Scheduled and confirmed appointments.
- Maintained daily calendars and scheduled appointments with clients, ensuring efficient office operations.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Screened visitors and directed to specific location for office safety.
- Resolved customer complaints and addressed issues promptly to ensure satisfaction and maintain positive relationships.
- Retrieved and arranged requested documentation for easy access.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Maintained front office cleanliness and organized supplies to increase productivity
- Determined needs of visitors and provided information or solutions.
- Communicated with outside offices to obtain records and transfer files for medical needs.
- Responded to inquiries and room requests made online, by phone and via email.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Processed payments and issued receipts, ensuring accuracy in financial transactions.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted coworkers by completing additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
- Worked with office manager to attain operational goals.
Teller
American Savings Bank
Portsmouth, OH
07.2006 - 03.2008
- Safeguarded bank records and client information to uphold privacy standards.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Processed sales transactions to prevent long customer wait times.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Responded and assisted customers with account inquiries and updates.
- Provided exceptional support to customers via phone and in person, addressing banking inquiries and offering tailored solutions.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Monitored customer activities and reported suspicious behavior to security personnel.
- Directed specific questions to appropriate branch personnel.
- Reconciled cash and checks against computer records at end of shift.
- Welcomed customers and offered pleasant service during the entire transaction.
Education
High School Diploma -
Clay Local Schools
Portsmouth, OH05-2006
High School Diploma -
Scioto County Career Technical Center
Lucasville, OH05-2006
Skills
- Applicant Tracking
- Schedule management
- Appointment scheduling
- Facilitating meetings
- Team collaboration
- Team Building
- Office management
- Process optimization
- Data Management
- Data analysis
- Spreadsheet development
- Excel spreadsheets
- Monitoring processes
- Problem resolution
- Time management
- Multitasking
- Self-starter
- Teamwork
Certificate
- Notary Public State of Ohio
Reference
- Jessica Hall (740)981-7401. 38 Daniel Drive Lucasville, Ohio 45648
- Angie Dotson (740)464-5647. 1202 Micklethwaite Road Portsmouth, Ohio 45662
- Dana Gregory (740) 250-4975. 139 Rudy Road Lucasville, Ohio 45648
Timeline
Recruitment / Team Coordinator
Prolink
12.2022 - Current
Assistant Office Manager
West End Electric Co
04.2021 - 11.2022
Receptionist
Christ Care pediatric
05.2008 - 01.2018
Teller
American Savings Bank
07.2006 - 03.2008
High School Diploma -
Clay Local Schools
High School Diploma -
Scioto County Career Technical Center