kalaliah hinson
Fresh Laundry
Greensboro,NC
1
Language
11
years of professional experience
Adaptable professional with a background in customer service, store operations, and team coordination. Experienced in supervising workflow, training staff, and supporting accurate, efficient service. Focused on smooth operations and strong customer experiences.
Work History
Customer Service Cashier
2 Years 1 Month- Processed customer payments accurately and issued receipts for wash, dry, and folding services. 2. Greeted customers, answered service questions, and resolved concerns promptly to enhance customer satisfaction. 3. Monitored cash drawer, balanced transactions, and maintained accurate end-of-shift records. 4. Logged laundry orders, tracked special instructions, and verified completed items for customer pickup. 5. Supported front-counter operations by organizing queues and maintaining smooth customer flow. 6. Assisted teammates during busy periods by prioritizing requests and keeping service area clean. 7. Explained pricing, service options, and turnaround expectations to improve customer understanding. 8. Reconciled payments, handled refunds, and followed store procedures for cash handling accuracy. 9. Maintained clean, organized checkout area while ensuring consistent, courteous service throughout shift.
- Maintained clean, organized workspace to create welcoming environment, contributing to positive customer experience.
- Managed stressful situations with composure during peak hours, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, addressed concerns swiftly, and escalated major issues to supervisor to ensure effective resolution.
Manager
10 Months- Supervised staff scheduling, assigning tasks and maintaining consistent service coverage across shifts.
- Managed daily laundry operations, ensuring timely processing, sorting, washing, drying, and folding workflows.
- Trained team members on cleaning procedures, equipment use, and quality standards.
- Monitored fabric care, stain removal, and garment handling to maintain customer satisfaction.
- Coordinated inventory tracking for detergents, supplies, and equipment maintenance needs.
- Resolved customer concerns promptly, supporting accurate order completion and service recovery.
- Inspected finished items for cleanliness, proper folding, and presentation before release.
- Improved workflow efficiency by organizing production areas and streamlining daily task priorities.
Customer Service Cashier
1 Year 1 Month- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Achieved customer service targets through effective communication and support. and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Custodian
1 Year 1 Month- Cleaned classrooms, hallways, restrooms, and common areas to maintain safe, sanitary learning environments.
- Operated floor buffers, vacuums, and other cleaning equipment to support daily custodial tasks.
- Restocked soap, paper products, and sanitation supplies for consistent facility readiness.
- Inspected facilities for maintenance issues and reported needed repairs promptly.
- Followed safety procedures for chemical handling, waste disposal, and custodial equipment use.
- Secured doors, windows, and entrances during opening and closing routines.
Customer Service Representative
5 Years- Explained filing requirements, payment options, and refund status updates with clear, professional communication.
- Assisted clients with tax preparation questions and document gathering for accurate, timely filing.
- Reviewed incoming paperwork for completeness, reducing delays in tax return processing.
- Scheduled client appointments and coordinated calendars to support smooth daily office operations.
- Resolved client concerns regarding notices, balances due, and account information with accuracy.
- Maintained confidential customer records and safeguarded sensitive financial information.
- Supported seasonal workload by handling high call volumes and front-desk inquiries efficiently.
- Trained new staff on office procedures, client service standards, and basic tax workflow.
Education
High School Diploma
Skills
Payment processing
Transaction accuracy
Payment reconciliation
POS system operation
Customer service
Customer focus
Client satisfaction
Customer inquiries
Upselling techniques
Issue escalation
Fast-paced service
In-person communication
Patience and composure
Product knowledge
Attendance tracking
Positive and professional
Languages
English
Full Professional
Timeline
Customer Service Cashier
Fresh Laundry
09.2024 - CurrentRead More
Manager
Fresh Laundry
03.2022 - 01.2023Read More
Customer Service Cashier
Laundry Unlimited
02.2021 - 03.2022Read More
Custodian
Guilford County School System
09.2020 - 10.2021Read More
Customer Service Representative
June Tax Service
02.2016 - 02.2021Read More
GED
High School Diploma
Read More