Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalamela Dusza

'Ewa Beach,HI

Summary

Dynamic and dedicated professional with extensive experience in the customer service industry, excelling in customer service and effective multitasking. Proven ability to enhance guest experiences through exceptional communication and organization. Skilled in managing reservations and training staff, consistently improving service quality in fast-paced environments. Currently enrolled in Paralegal program at Kapiolani Community College.

Overview

2
2
years of professional experience

Work History

Hostess & Busser

Outback Steakhouse
08.2023 - 12.2023
  • Maintained cleanliness and organization of front-of-house area to promote safety.
  • Assisted in training new team members on operational procedures and service standards.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted servers by promptly clearing tables and resetting for new guests.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Hostess & Busser

Ichiriki Japanese Nabe Restaurant
08.2022 - 02.2023
  • Welcomed and seated guests promptly to enhance dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Adapted quickly to changing priorities and tasks in fast-paced environment.

Hostess & Busser

Ichiriki Nabe Restaurant
05.2022 - 08.2022
  • Managed reservation system to efficiently organize guest flow.
  • Provided menu information and answered guest inquiries with professionalism.
  • Handled customer feedback effectively to improve service quality.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers by clearing and resetting tables efficiently during peak hours.

Education

Associate of Science - Paralegal Studies

Kapiolani Community College
Honolulu, HI
12-2026

High School Diploma -

James Campbell Highschool
'Ewa Beach, HI
05-2023

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Exceptional communication
  • Document drafting
  • Legal research
  • Proofreading

Timeline

Hostess & Busser

Outback Steakhouse
08.2023 - 12.2023

Hostess & Busser

Ichiriki Japanese Nabe Restaurant
08.2022 - 02.2023

Hostess & Busser

Ichiriki Nabe Restaurant
05.2022 - 08.2022

Associate of Science - Paralegal Studies

Kapiolani Community College

High School Diploma -

James Campbell Highschool

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