Olivia Bonasoro
Weymouth,MA
Summary
A hard working, reliable and positive individual! Im always looking to make sure everyone is happy and have what they need. I have many amazing communication skills and love working with others. I have the ability to enhance guest satisfaction through effective multitasking and warm communication. Skilled in safe food handling and adept at resolving complaints and having a positive dining experience in high-volume settings. As well as being able to lead teams while ensuring high standards of cleanliness and organization in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess & Busser
Tosca
01.2023 - Current
- Communication
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
Front of House Manager, Food Cook, Cashier
The Sausage Guy Inc.
04.2020 - 11.2024
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities
- Food cook
- customer service
Food Server
Linden Ponds Retirement Community
03.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and friendly food service.
- served at the cafe in linden ponds
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Health Sciences
Massasoit Community College
Brockton, MA05-2028
High School Diploma -
Weymouth High School
Weymouth, MA05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Interactive communication skills
- Safe food handling
- High volume dining
- Multitasking
- Warm and friendly
- Flexible and adaptable
- Reliable and trustworthy
Certification
TIPS certified
TIPS certified
Olivia Bonasoro TIPS On-Premise Alcohol Server Training MA On-Premise 000036452381 000036452381
Timeline
Hostess & Busser
Tosca
01.2023 - Current
Front of House Manager, Food Cook, Cashier
The Sausage Guy Inc.
04.2020 - 11.2024
Food Server
Linden Ponds Retirement Community
03.2020 - 01.2021
Health Sciences
Massasoit Community College
High School Diploma -
Weymouth High School
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