Open To Work
Kalana Lewis
Amazon
Gilbert,AZ
Work Preference
Desired Job Title
Transportation SpecialistCustomer Service RepresentativeProduction Team LeaderProduction Worker
Work Type
Full TimePart Time
Location Preference
RemoteHybridOn-Site
Location:
Gilbert, AZ
Open to relocation:
Yes
Important To Me
Paid time offPaid sick leaveWork from home option
12
years of professional experience
Professional production worker with strong skills in machinery operation, assembly line processes, and quality control. Known for reliability and adaptability, excelling in team collaboration and consistently meeting production targets. Highly motivated and results-driven, with keen eye for ensuring product standards and operational efficiency.
Work History
Transportation Specialist
3 Years 3 Months- Worked with service providers to resolve issues and correct delays.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Customer Service Representative
1 Year 5 Months- Delivered exceptional customer service by resolving inquiries and complaints with empathy and efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Production Team Leader
4 Years 7 Months- Analyzed inventory reports determining root cause of discrepancies.
- Grew business by creatively driving sales and maintaining cost controls.
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
Production Worker
2 Years- Volunteered to take on additional shifts during peak periods to keep projects in alignment with tight deadlines.
- Inspection of parts
- Operate machinery in a safe and efficient manner
- Certified trainer
Education
High School Diploma
Skills
Staff leadership and direction
Goal development
Oral and written communicating and organizational skills
Effective team or independent worker with a solid work ethic and the ability to communicate and facilitate work assigned.
Documentation management
Attention to detail
Timeline
Transportation Specialist
Amazon
08.2023 - CurrentRead More
Customer Service Representative
Service Experts
10.2021 - 03.2023Read More
Production Team Leader
Magna Engineered Glass
01.2017 - 08.2021Read More
Production Worker
Magna Engineered Glass
01.2015 - 01.2017Read More
Mona Shores High School
High School Diploma
Read More