Desired Job Title
Transportation SpecialistCustomer Service RepresentativeProduction Team LeaderProduction WorkerWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteLocation: Gilbert, AZ
Open to relocation: Yes
Open To Work
Kalana Lewis
Gilbert,AZ
Work Preference
Summary
Professional production worker with strong skills in machinery operation, assembly line processes, and quality control. Known for reliability and adaptability, excelling in team collaboration and consistently meeting production targets. Highly motivated and results-driven, with keen eye for ensuring product standards and operational efficiency.
Overview
12
12
years of professional experience
Work History
Transportation Specialist
Amazon
08.2023 - Current
- Worked with service providers to resolve issues and correct delays.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Customer Service Representative
Service Experts
10.2021 - 03.2023
- Delivered exceptional customer service by resolving inquiries and complaints with empathy and efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Production Team Leader
Magna Engineered Glass
01.2017 - 08.2021
- Analyzed inventory reports determining root cause of discrepancies.
- Grew business by creatively driving sales and maintaining cost controls.
- Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
Production Worker
Magna Engineered Glass
01.2015 - 01.2017
- Volunteered to take on additional shifts during peak periods to keep projects in alignment with tight deadlines.
- Inspection of parts
- Operate machinery in a safe and efficient manner
- Certified trainer
Education
High School Diploma -
Mona Shores High School
Norton Shores06-2014
Skills
- Staff leadership and direction
- Goal development
- Oral and written communicating and organizational skills
- Effective team or independent worker with a solid work ethic and the ability to communicate and facilitate work assigned
- Documentation management
- Attention to detail
Timeline
Transportation Specialist
Amazon
08.2023 - Current
Customer Service Representative
Service Experts
10.2021 - 03.2023
Production Team Leader
Magna Engineered Glass
01.2017 - 08.2021
Production Worker
Magna Engineered Glass
01.2015 - 01.2017
High School Diploma -
Mona Shores High School