Kalani Hamrick
Garden Grove,CA
Summary
Results-driven IT support professional with Google IT Support certification and hands-on Linux experience. Strong troubleshooting skills and proven ability to support end users in fast-paced environments. Bilingual (English/Portuguese) with 3+ years of customer service excellence and exceptional communication abilities.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Amazon Driver
Hotfoot
03.2025 - 11.2026
- Delivered Amazon packages efficiently while following assigned routes and time-sensitive delivery windows.
- Verified shipment accuracy, ensuring correct parcels reached customers without damage or misplacement.
- Completed pre-trip and post-trip vehicle inspections to maintain safe, reliable delivery operations.
- Navigated GPS and routing software to adjust quickly for traffic, weather, and road closures.
Server
Fogo de Chão
08.2023 - 02.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Greeted customers, addressed inquiries, and suggested specials to drive sales.
- Coordinated with team members to ensure smooth workflow during peak hours, supporting timely service.
Education
High School Diploma -
Cefet High School
Sao Paulo12-2019
Skills
TECHNICAL SKILLS
- Google IT Support Certified
- Linux Operating Systems
- Windows Troubleshooting
- Active Directory (basics)
- Customer Service & Support
- Problem-solving & Troubleshooting
- Bilingual: English/Portuguese
Certification
- Google IT Support Certificate
- CompTIA Security+ (In Progress )
- Pre-Security Fundamentals (SEC0) - TryHackMe
- Security Fundamentals (SEC101) - TryHackMe
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Amazon Driver
Hotfoot
03.2025 - 11.2026
Server
Fogo de Chão
08.2023 - 02.2025
High School Diploma -
Cefet High School