Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Kalani Rivera

Waimanalo,HI

Summary

As a dedicated Crew Trainer at Mcdonald's, I excelled in enhancing team performance and customer satisfaction through expert training in customer service and safe food handling. My proactive mentoring significantly uplifted crew capabilities, leveraging motivational skills and workplace safety knowledge to foster a supportive and efficient environment. Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.

Experienced Crew Trainer with 3 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
01.2022 - Current
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Provided coaching and mentoring to employees.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Business Economics

Windward Community College
Kaneohe, HI
08-2024

High School Diploma -

Kailua High School
Kailua, HI
05-2021

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Safe Food Handling
  • Food safety understanding
  • Team leadership and supervision
  • Motivational Skills
  • Cleaning and sanitation
  • POS Systems
  • Mentorship

Affiliations

  • Regina Mercado
  • Michael Lim
  • Yvonne
  • McDonald's of Waimanalo 41-1033 Kalanianaole Hwy

Languages

Spanish
Native or Bilingual

Timeline

Crew Trainer

McDonald's
01.2022 - Current

Associate of Arts - Business Economics

Windward Community College

High School Diploma -

Kailua High School
Kalani Rivera