Kalaya Miller
Birmingham,AL
Summary
I would like to express my interest in obtaining a position with your company. As Texas Southern Alumni, I've acquired great communication skills, a strong sense of leadership and determination. With over 10 years of experience in the service industry, and over 3 years of hotel hospitality; I would bring a hardworking and exuberant attitude to your company.
I’ve illustrated expertise in operational management by leading initiatives that strengthened service efficiency and guest satisfaction. Curated and streamlined staff training programs that improved team collaboration, enhanced service standards, and increased both sales and positive reviews. Managed inventory control systems efficiently while optimizing par levels, and reducing waste with strategic forecasting and strict ordering processes.
Performance driven and focused on driving the success of a company. With the ability to tackle any job task with zeal and precision.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Perry’s Steakhouse & Grille
Birmingham, AL
03.2025 - Current
- Assist with processes and resource management, contributing to financial stability and operational success.
- Provide training, coaching, and support to staff members on proper procedures and policies.
- Manage daily operations of the store, including labor adjustments, receiving orders, repairs and maintenance, and staff delegation.
FOH Manager
Perry’s Steakhouse & Grille
Houston, Texas
02.2023 - 03.2025
- Trained and mentored staff on best practices for guest service, resulting in improved service efficiency and performance.
- Conducted service audits and identified areas for improvement, driving operational efficiency and staff productivity.
Assistant General Manager
Doves Restaurant & Lounge
Houston, Texas
11.2022 - 02.2023
- Created FOH training manual and employee handbook.
- Established relationships with vendors, created cocktail menu and recipes.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Senior Food and Beverage Manager
The Westin Medical Center
Houston, Texas
10.2021 - 11.2022
- Maintained controllable's, payroll, and staff scheduling.
- Implemented daily sanitation procedures, tip pool, and daily patio activations.
- Delegated work to staff, setting priorities and goals.
Food & Beverage Supervisor
The Residence Inn by Marriott- NRG
Houston, Texas
06.2019 - 10.2021
- Oversaw kitchen and front of house staff.
- Maintained inventory and staff scheduling.
- Coordinated with kitchen staff to streamline service flow during peak hours, ensuring timely and accurate meal delivery.
Education
Bachelor of Science - Administration of Justice, Psychology
Texas Southern University
Houston, TexasSkills
- Operational management
- Staff training
- Inventory control
- Vendor management
- COGS/P&L analysis
- Staff retention
- Performance coaching
- Labor adjustments
References
- Oscar Aranda, (832) 561-8692 , Perry’s Steakhouse Sous Chef
- Emily Sullivan, (205) 948-7331, Perry’s Steakhouse Manager
- Jesus Sandoval, (832) 203-9277, Marriott Food and Beverage Manager
- Duke Ughanze, (832) 955-9093, Business Associate
Timeline
Assistant General Manager
Perry’s Steakhouse & Grille
03.2025 - Current
FOH Manager
Perry’s Steakhouse & Grille
02.2023 - 03.2025
Assistant General Manager
Doves Restaurant & Lounge
11.2022 - 02.2023
Senior Food and Beverage Manager
The Westin Medical Center
10.2021 - 11.2022
Food & Beverage Supervisor
The Residence Inn by Marriott- NRG
06.2019 - 10.2021
Bachelor of Science - Administration of Justice, Psychology
Texas Southern University