Kaldia Yousef
Sterling Heights,USA
Summary
Detail oriented and highly organized professional with experience in customer service, administrative support, and operations coordination. Skilled in managing client interactions, scheduling, and handling transactions with accuracy. Known for strong communication, multitasking abilities, and maintaining efficient, customer-focused environments.
Overview
3
3
years of professional experience
Work History
Receptionist
City Dental Care
Warren, MI
01.2026 - Current
- Greeted customers warmly upon arrival.
- Answered phone calls and scheduled appointments to enhance client experience.
- Managed customer inquiries and resolved concerns to ensure satisfaction.
- Arranged appointments for clients to optimize service flow.
- Coordinated with suppliers for inventory management and supplies ordering.
Cashier/Customer Representative
Palm Sweets LLC
Sterling Heights, Michigan
03.2024 - Current
- Delivered high-quality customer service in a fast-paced retail environment, enhancing client satisfaction and repeat business
- Managed and processed orders for events and corporate clients, ensuring accuracy and timely delivery
- Maintained accuracy in transactions, cash handling, and order fulfillment
- Communicated with diverse customers, providing clear information and enhancing service experience
- Supported daily store operations, maintaining clean and organized workspace for improved customer experience
Receptionist
Uncle ED's Auto Shop
Mt Clements, Michigan
05.2024 - 08.2024
- Acted as the first point of contact, assisting customers with service inquiries and scheduling needs
- Coordinated phone communications, appointments, and front desk operations to enhance customer experience
- Organized customer information to improve daily workflow by organizing customer information and service requests
- Maintained a professional and welcoming environment for clients
Education
Associate Degree - Administrative Assistant
Macomb Community College
Warren, MIDiploma -
Community High School
Skills
- Customer service excellence
- Appointment scheduling
- Customer inquiries
- Inventory management
- Microsoft 365
- Cash Handling & Pay Systems
- Organization & attention to detail
Languages
- Arabic
- English
Timeline
Receptionist
City Dental Care
01.2026 - Current
Receptionist
Uncle ED's Auto Shop
05.2024 - 08.2024
Cashier/Customer Representative
Palm Sweets LLC
03.2024 - Current
Associate Degree - Administrative Assistant
Macomb Community College
Diploma -
Community High School