Kale' Buchanan Kamoze
Runaway Bay
Overview
9
9
years of professional experience
Summary
- Led initiatives focused on volunteerism, enhancing development programs for youth and senior citizens. Aiming to establish leadership within a department or organization. Executed tasks with high efficiency, showcasing exceptional organizational and leadership capabilities. Fostered confident interactions with diverse individuals. Cultivated strong communication and interpersonal relationships. Demonstrated responsibility and commitment to excellence in all tasks. Achieved timely completion of all assigned responsibilities. Skilled in utilizing various computer technologies. Dedicated to passionate work ethic.
Work History
Supervisor
Luxury Bahia Principe Runaway Bay
01.2022 - Current
- Supervised daily operations to ensure high standards of guest service and satisfaction.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated schedules for team members, ensuring adequate coverage during peak periods.
- Conducted performance evaluations, providing feedback to improve employee productivity and morale.
- Resolved guest complaints promptly, maintaining reputation for exceptional customer service.
- Collaborated with management on strategic initiatives to enhance overall guest experience and loyalty.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Front desk agent
Decameron club Caribbean
01.2019 - 01.2022
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and ensured accurate billing for all guests.
- Trained new front desk staff on operational procedures and customer service standards.
- Implemented process improvements that streamlined front desk operations, reducing wait times.
- Maintained knowledge of local attractions and hotel amenities to assist guests effectively.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Fostered positive relationships with guests, contributing to repeat business and loyalty initiatives.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
National youth service (NYS)
07.2019 - 07.2019
- Worked at the Runaway Bay primary School as an assistant Teacher and Secretary
- Adding data to excel
- Collecting records of attendance of students and teachers
Vadavron Construction Services (Summer work)
01.2017 - 07.2019
- Worked as a laborer as well as secretary
- Calculation of charges for purchase for customers
- Answering calls for business
- Writing receipts for purchase
- Conducting delivery
- Tallying off daily earnings
- Paying laborer for days work
Education
JOB CERTIFICATE - BARTENDING
HEART COLLEGE OF HOSPITALITY SERVICES
08.2019
High School - undefined
YORK CASTLE HIGH SCHOOL
06.2019
High School - undefined
OCHO RIOS HIGH SCHOOL
06.2017
Skills
Good analytical, problem solving and decision making
Excellent management and leadership
High level of initiative, confidentiality and professionalism
Effective organizer and planning skills
Co-curricular Activities and awards
Volunteer for the Runaway Bay Senior Citizens club Member of the Runaway Bay Tabernacle Youth fellowship department Leading role in the technical department of the Runaway bay Tabernacle Church Volunteer for the Runaway Bay Senior Citizens club Member of the Runaway Bay Tabernacle Youth fellowship department Leading role in the technical department of the Runaway bay Tabernacle Church
Timeline
Supervisor
Luxury Bahia Principe Runaway Bay
01.2022 - Current
National youth service (NYS)
07.2019 - 07.2019
Front desk agent
Decameron club Caribbean
01.2019 - 01.2022
Vadavron Construction Services (Summer work)
01.2017 - 07.2019
JOB CERTIFICATE - BARTENDING
HEART COLLEGE OF HOSPITALITY SERVICES
High School - undefined
YORK CASTLE HIGH SCHOOL
High School - undefined
OCHO RIOS HIGH SCHOOL