Kale Landon Hall
Admiral Distribution
Austin,TX
11
Years of experience
Results-driven Sales and Operations Professional with over 8 years of experience in logistics, technical installation, and product support. Expertise in B2B sales, consultative selling, and customer relationship management. Proven ability to diagnose customer needs, recommend solutions, coordinate deliveries, and manage inventory effectively.
Work History
Operations Professional
2 Years 4 Months- Guided walk-in and will-call customers in product selection, addressing technical questions and supporting purchasing decisions.
- Identified upsell and cross-sell opportunities based on customer requirements and purchasing behavior.
- Coordinated customer orders with inventory availability, ensuring accurate and timely fulfillment.
- Processed customer orders, coordinated inventory availability, and ensured accurate fulfillment.
- Resolved customer issues professionally while maintaining high satisfaction and retention.
- Resolved customer issues effectively, contributing to high satisfaction and retention rates.
Delivery, Customer Service & Warehouse Operations
1 Year 8 Months- Coordinated deliveries, schedules, and routes to meet customer expectations for commercial and residential clients, ensuring timely service.
- Communicated directly with customers to resolve delivery questions, product concerns, and service issues.
- Resolved delivery questions, product concerns, and service issues through direct communication with customers, enhancing customer satisfaction.
- Ensured accuracy, reliability, and safety in logistics and warehouse operations, contributing to overall operational integrity.
- Developed extensive knowledge of logistics workflows, product handling, and operational efficiency.
Low-Voltage Audio/Video Technician
4 Years 3 Months- Installed, configured, tested, and troubleshot low-voltage audio/video systems and related equipment.
- Diagnosed technical issues and implemented practical solutions to ensure system performance.
- Clarified equipment functionality and technical issues for customers and contractors, enhancing their understanding.
- Cultivated strong customer relationships through dependable service and technical expertise, fostering customer loyalty.
- Acquired hands-on product knowledge to enhance technical and solution-based sales support.
Ranch Operations / Management
1 Year 7 Months- Oversaw daily operations, coordinating equipment, materials, schedules, and priorities to ensure smooth ranch functionality.
- Executed tasks independently to sustain productivity and streamline operational workflows.
- Acquired hands-on experience in equipment handling and vendor communication. in equipment handling, vendor communication, and problem-solving.
Education
Diploma/GED - Business Administration
Diploma/GED - Business Administration
Skills
Technical Product Sales
Audio/Video Solutions
System Integration
Logistics management
B2B Sales
Consultative Selling
Sales experience
Customer Relationship Management
Customer experience
Problem resolution
Technical Assistance
Time Management & Reliability
Product recommendations
Timeline
Operations Professional
Admiral Distribution
04.2024 - CurrentRead More
Delivery, Customer Service & Warehouse Operations
Moore Supply Company
04.2022 - 12.2023Read More
Low-Voltage Audio/Video Technician
Digital Touch Systems
01.2018 - 04.2022Read More
Ranch Operations / Management
GrassRoots Meats
06.2015 - 01.2017Read More
Round Rock High School
Diploma/GED from Business Administration
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Austin Community College
Diploma/GED from Business Administration
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